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Lightroom Mobile still display my account as "Trial Expired" despite purchase

New Here ,
Jun 16, 2020

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Hi everyone,

I'm currently super stuck on this issue. I was subscribed to a 1-month plan from my phone and the money is now gone but the trial status on my account is not. I tried everything in vain including cancel the plan, re-sub, sign in sign out, etc.

Google Playstore didn't even refund me the money. Can anyone tell me what to do now?

 

Thank in advance

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Android, Problem or error

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Lightroom Mobile still display my account as "Trial Expired" despite purchase

New Here ,
Jun 16, 2020

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Hi everyone,

I'm currently super stuck on this issue. I was subscribed to a 1-month plan from my phone and the money is now gone but the trial status on my account is not. I tried everything in vain including cancel the plan, re-sub, sign in sign out, etc.

Google Playstore didn't even refund me the money. Can anyone tell me what to do now?

 

Thank in advance

Topics

Android, Problem or error

Views

69

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 22, 2020

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Hello, I understand that you are currently in tiral expired state although you have an active subscription in Google Play. Can you please help me with some additional information - what happens when you bring up the upsell and try to purchase Lightroom premium subscription again? In case you see an error, please provide a screenshot.

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