Lightroom Mobile stuck on "loading"

New Here ,
Nov 03, 2018

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Hi, there.

My Lightroom Mobile app seem to be stuck on "loading" after the latest updates. No images actually loading. Worked great before. Any ideas?

Thank you.

Peter

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Problem or error, Sync

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1 Correct Answer

New Here , Nov 12, 2018
lanacan13 New Here , Nov 12, 2018
I was able to get past the issue by doing an uninstall and reinstall of the app.I have no issues since I did the above on the day after making my initial post was made.

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Adobe Employee ,
Nov 05, 2018

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Hi Peter,

Sorry that Lightroom CC mobile app is not loading after the latest update. Could you please sign out of the app and sign back in to see if that helps? Also, are you working on an Android or iOS device?

Thanks,

Akash

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New Here ,
Nov 08, 2018

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I have the same issue with iOS 12 on a XSMax. Logging out and back in did not work.

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New Here ,
Nov 11, 2018

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My LR CC is now stuck on Loading.  I am on IOS 12 on an I phone X.  Tried logging in and out, plus rebooting the phone.  Has anybody had any luck with this problem?

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New Here ,
Nov 12, 2018

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I was able to get past the issue by doing an uninstall and reinstall of the app.

I have no issues since I did the above on the day after making my initial post was made.

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New Here ,
Nov 12, 2018

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I was wary about uninstall/reinstall my 12,000 pictures, but your solution worked. Thank you.

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Community Beginner ,
Jul 27, 2020

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I have done this & it works for maybe a few hours and then is stuck again. Has anyone else ran into this problem? Adobe needs to fix this. 

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New Here ,
Oct 28, 2020

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Same here. 40k+ pics so I won't reinstall before the next version upgrade (based on comments above).  In the meanwhile, I kill and restart the app and it has always worked. 

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New Here ,
Jan 14, 2021

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I just did the iOs 14.3 software update and now my Lightroom Mobile app will not open. Sits and spins the loading photos. Never had this issue until tonight. Fix this Adobe! 

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New Here ,
Jan 18, 2021

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Just upgraded to the new Iphone 12 pro... same issue... all spin no photos. Please let me know if youve figured out the solution.

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AlainD2 LATEST
Community Beginner ,
Jan 18, 2021

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The spin on startup was intermittent for me (I could often start after killing/restarting the app). It disappeared by itself in the meahwhile, although I'm not sure at what point, which makes me think some parts of the local data was corrupted (maybe a bug in a recent update). The actions I know I did (which might help if you can still start it at all) were to disable "store locally" for a folder, and change star ratings for a couple of hundreds of pics.

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