Lightroom Mobile stuck on "loading"

[#1]

Hi, there.

My Lightroom Mobile app seem to be stuck on "loading" after the latest updates. No images actually loading. Worked great before. Any ideas?

Thank you.

Peter

[#2]

Hi Peter,

Sorry that Lightroom CC mobile app is not loading after the latest update. Could you please sign out of the app and sign back in to see if that helps? Also, are you working on an Android or iOS device?

Thanks,

Akash

[#3]

I have the same issue with iOS 12 on a XSMax. Logging out and back in did not work.

[#4]

My LR CC is now stuck on Loading.  I am on IOS 12 on an I phone X.  Tried logging in and out, plus rebooting the phone.  Has anybody had any luck with this problem?

[#5 · Accepted solution]

I was able to get past the issue by doing an uninstall and reinstall of the app.

I have no issues since I did the above on the day after making my initial post was made.

[#6]

I was wary about uninstall/reinstall my 12,000 pictures, but your solution worked. Thank you.

[#7]

I have done this & it works for maybe a few hours and then is stuck again. Has anyone else ran into this problem? Adobe needs to fix this. 

[#8]

Same here. 40k+ pics so I won't reinstall before the next version upgrade (based on comments above).  In the meanwhile, I kill and restart the app and it has always worked. 

[#9]

I just did the iOs 14.3 software update and now my Lightroom Mobile app will not open. Sits and spins the loading photos. Never had this issue until tonight. Fix this Adobe! 

[#10]

Just upgraded to the new Iphone 12 pro... same issue... all spin no photos. Please let me know if youve figured out the solution.

[#11]

The spin on startup was intermittent for me (I could often start after killing/restarting the app). It disappeared by itself in the meahwhile, although I'm not sure at what point, which makes me think some parts of the local data was corrupted (maybe a bug in a recent update). The actions I know I did (which might help if you can still start it at all) were to disable "store locally" for a folder, and change star ratings for a couple of hundreds of pics.