Lightroom mobile stuck on trial

[Savannah R]

I have an Adobe Enterprise License for CC. I have access to all CC applications. When i install lightroom mobile on my cellphone and/or iPad they both say Im on a trial which is getting ready to expire. They are not recognizing that I have a subscription. I spoke with Adobe chat that had me uninstall and reinstall the mobile and desktop apps but that has not solved the issue. Im down to 7 days left on my trial.

[shannaw87915949]

I am having the same issue. Can't login to Lightroom Mobile with my enterprise id.

[brianc52429070]

I also having issues with my lightroom cc mobile after i paid thru the app store i cannot restore my purchase it just keeps loading i kept waiting and nothing happens i also singed out from my apple id to see if that works still nothing i do not want to pay again please help...

[greule]

Hi Shanna, Hi Brian. I've just send you both a private message.  Guido

[diannea8214049]

Same issue.  Pls help

[greule]

Hi Dianne,  Could you try a "Restore Purchases" via the Lr Mobile settingsand when you then tab on the first account-entry.

If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.

Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials.  Hope this helps. - Guido/ Lr Mobile QE

[Hectorgranero]

I have the same issue with my enterprise account, please help

[Charlie.D]

Hello, for Enterprise level Support, please contact your corporation's plan administrator, or seek Enterprise help from https://helpx.adobe.com/enterprise.html . Thank you!