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Lightroom mobile stuck on trial

New Here ,
Mar 13, 2017

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I have an Adobe Enterprise License for CC. I have access to all CC applications. When i install lightroom mobile on my cellphone and/or iPad they both say Im on a trial which is getting ready to expire. They are not recognizing that I have a subscription. I spoke with Adobe chat that had me uninstall and reinstall the mobile and desktop apps but that has not solved the issue. Im down to 7 days left on my trial.

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Lightroom mobile stuck on trial

New Here ,
Mar 13, 2017

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I have an Adobe Enterprise License for CC. I have access to all CC applications. When i install lightroom mobile on my cellphone and/or iPad they both say Im on a trial which is getting ready to expire. They are not recognizing that I have a subscription. I spoke with Adobe chat that had me uninstall and reinstall the mobile and desktop apps but that has not solved the issue. Im down to 7 days left on my trial.

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Mar 13, 2017 0
New Here ,
Mar 17, 2017

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I have a similar issue, I purchased Photo CC, now it says my mobile has expired and I cant get any DNG images off my iPhone

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Mar 17, 2017 0
Adobe Employee ,
Oct 20, 2017

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Same to you, Ross+Richard. I've just send you a private message.  -Guido/Lr Mobile QE

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Oct 20, 2017 0
New Here ,
Nov 01, 2017

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I have just experienced the same issue

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Nov 01, 2017 0
Community Beginner ,
Oct 19, 2017

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I have the same issue. I have an enterprise account provided by my institution and I have been trying to get Lightroom mobile working properly for ages. My trial had expired, it has now been renewed for 30 days with the new release, but I have double checked and been assured that I should have access to full Lightroom mobile. I have also checked that it was not purchased with Kivuto (as I believe this can cause problems) - it wasn't.

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Oct 19, 2017 0
Adobe Employee ,
Oct 20, 2017

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Hi Savanna. I've just send you a private message

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Oct 20, 2017 0
New Here ,
Oct 29, 2017

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I have the same issue

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Oct 29, 2017 0
New Here ,
Nov 03, 2017

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Yup, same issue here.

Bought cc but the mobile apps specifically lightroom mobile says trial mode.

Re-installed, signed out and in no luck.

Is a solution forthcoming?

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Nov 03, 2017 0
Adobe Employee ,
Nov 03, 2017

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I've just send you a private message - Guido/ Lr Mobile QE

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Nov 03, 2017 0