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Lightroom Mobile Subscription Is Expired message, but account is active and desktop version working

New Here ,
Dec 29, 2016

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I am having the issue where my Lightroom Mobile app and the sync to mobile portion of the desktop app say that my account is expired, but the Adobe website and the desktop app show my account is current.

I am on the CC Photography Plan.

A little bit of background:

I originally purchased this plan through Amazon, but due to a billing issue they couldn't resolve, they cancelled my subscription and refunded my money. Same day after they did that, I went to Adobe's website and activated a new CC Photography plan under the same Adobe ID.

Hi psu_jedi,

Please DM your Adobe_id so that we can look up the account and check.

Also, sign out of Lightroom mobile app and sign back in, ensure you are using the latest version.

Regards,

Akash

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Lightroom Mobile Subscription Is Expired message, but account is active and desktop version working

New Here ,
Dec 29, 2016

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I am having the issue where my Lightroom Mobile app and the sync to mobile portion of the desktop app say that my account is expired, but the Adobe website and the desktop app show my account is current.

I am on the CC Photography Plan.

A little bit of background:

I originally purchased this plan through Amazon, but due to a billing issue they couldn't resolve, they cancelled my subscription and refunded my money. Same day after they did that, I went to Adobe's website and activated a new CC Photography plan under the same Adobe ID.

Hi psu_jedi,

Please DM your Adobe_id so that we can look up the account and check.

Also, sign out of Lightroom mobile app and sign back in, ensure you are using the latest version.

Regards,

Akash

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Adobe Employee ,
Dec 30, 2016

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Hi psu_jedi,

Please DM your Adobe_id so that we can look up the account and check.

Also, sign out of Lightroom mobile app and sign back in, ensure you are using the latest version.

Regards,

Akash

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New Here ,
Jul 20, 2020

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I am having the same issue. Can you help me please? 

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New Here ,
Jul 21, 2020

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Hi Akash 

i have same issue subscriped and billed but still 'trial expired' 

tried to re-instal and re-sign-in but no luck yet

 

please help

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New Here ,
Jul 21, 2020

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Hey there

I purchased lightroom premium year plan for ky lightroom cc on android and I've been already charge on google play but still not active on the lightroom app.

Got a solution? Thanks gents!

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New Here ,
Jul 21, 2020

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i have same issue my id: [edited for privacy]@gmail.com

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New Here ,
Jul 21, 2020

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same issue now

my id: [edited]@gmail.com

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New Here ,
Jul 21, 2020

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hey buddy

sorry for constant asking but im facing same issue

please help

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Adobe Employee ,
Jul 21, 2020

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Zuhair, I've asked the server team to take a look at your account to get your LR Android subscription working.

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New Here ,
Jul 21, 2020

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my man! its working now .. thanks alot 

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New Here ,
Jul 21, 2020

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Hey Charlie, would you mind assisting me?  On chat support right now on Adobe and they can't figure it out. Please help. 

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Adobe Employee ,
Jul 21, 2020

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Hi Nik

Was Support able to help you out?  In addition to your CC Educational plan (which may not include LR support), I see a valid Lightroom Mobile Premium subscription through the iOS App Store started on Monday.  If you do not see that, please sign out of Lightroom on your device, and immediately sign back in using the same email address that you used to sign into these forums.  If you see two options for login, educational/institutional/enterprise and also a personal login, choose the personal option.

Hope this helps a bit.

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New Here ,
Jul 26, 2020

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It's funny how it seems like I'm not the only one LOL

Hey Charlie, can you help me out as well please? I'm also currently chatting with chat support and I'm getting tired of having them to ask me to connect to personal hotspot/clear cookies & caches LOL!

So I initially HAD the Apple Lightroom Premium Mobile subscription and ended it on June 11th. I just purchased the Adobe 1TB Photography Plan and I'm seeing the same "Subscription Expired" message on LR web, LR desktop and LR mobile. I'm guessing that the old Apple subscription is somehow still stuck on my Adobe's profile and therefore Adobe can't read the new plan even though it's showing and working fine in my Creative Cloud

thanks! 

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New Here ,
Jul 26, 2020

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Sorry my email for the ID is [removed for privacy]

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Adobe Employee ,
Jul 26, 2020

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Hi 'missjsuw'

I will send you a private message with some suggestions.

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