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Lightroom mobile trial expired but should have access via education license

New Here ,
Aug 14, 2019

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I work for a college in the UK and we have a site wide education license for Creative Cloud. I should have access to Lightroom CC on my ipad but it now says Trial Expired when I log in. Our IT team have been useless at troubleshooting and it has been ongoing for nearly 3 months! Can somebody from Adobe assist? I get the same issue on my windows desktop and my android device, so is not an IOS issue. Is anyone able to give me a definitive solution?

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Lightroom mobile trial expired but should have access via education license

New Here ,
Aug 14, 2019

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I work for a college in the UK and we have a site wide education license for Creative Cloud. I should have access to Lightroom CC on my ipad but it now says Trial Expired when I log in. Our IT team have been useless at troubleshooting and it has been ongoing for nearly 3 months! Can somebody from Adobe assist? I get the same issue on my windows desktop and my android device, so is not an IOS issue. Is anyone able to give me a definitive solution?

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New Here ,
Aug 14, 2019

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I am having the same issue.

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Adobe Employee ,
Aug 15, 2019

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Hi chrisb35124250 and theatreguykd

Please contact your school's administrator for your Adobe Creative Cloud plan to confirm your access to Lightroom and that the account you are signed into is a registered user.

If your administrator needs help, he or she should contact Support, as this is a peer-support forum Support does not monitor.  Your administrator can find Support info at: https://helpx.adobe.com/enterprise.html

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