Highlighted

Lightroom Mobile

New Here ,
Aug 04, 2020

Copy link to clipboard

Copied

Hi

 

Monthly, I pay for Adobe Photoshop & Lightroom. I also use the Mobile version of Lightroom to edit mobile photos. Recently I found I can’t use functions ‘selective’ and ‘retouch’ without upgrading to Premium? That means I would have to pay €4,99/month more to use these 2 buttons? This was always included in my subscription. What's the specific reason? Can I no longer use these functions without paying more?

 

Many thanks in advance.

1843CCAC-9FEA-46CB-AA07-B9BC219643A7.jpeg

TOPICS
Problem or error

Views

43

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom Mobile

New Here ,
Aug 04, 2020

Copy link to clipboard

Copied

Hi

 

Monthly, I pay for Adobe Photoshop & Lightroom. I also use the Mobile version of Lightroom to edit mobile photos. Recently I found I can’t use functions ‘selective’ and ‘retouch’ without upgrading to Premium? That means I would have to pay €4,99/month more to use these 2 buttons? This was always included in my subscription. What's the specific reason? Can I no longer use these functions without paying more?

 

Many thanks in advance.

1843CCAC-9FEA-46CB-AA07-B9BC219643A7.jpeg

TOPICS
Problem or error

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 04, 2020 0
Adobe Employee ,
Aug 04, 2020

Copy link to clipboard

Copied

Hi,

is it possible that you are logged in as a different user as the one you are paying a subscription for?
The account that you are showing has never had any subscription.

Thanks,
Ignacio

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 04, 2020 1
Adobe Employee ,
Aug 04, 2020

Copy link to clipboard

Copied

By the way, it looks like you are using an older version of the app, please update to the latest version which is 5.3.1.

Thanks,
Ignacio

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 04, 2020 0
New Here ,
Aug 04, 2020

Copy link to clipboard

Copied

Omg 🤦🏼‍:female_sign: I’m such a dummy. You were right! I was logged in with my Google account and my subscription is linked with my Hotmail account. 
 
Thank you SO much for noticing! 
 
Lore

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 04, 2020 0