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Lightroom Photos & Presets can’t be seen

New Here ,
Jul 13, 2020 Jul 13, 2020

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On a non paid plan-lightroom classic, get a message of download failure when i try to open my photos. All my photos are not seen and all my saved presets are gone as if my account has been restarted. What could be the solution? Worked fine until now

 

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Community Expert ,
Jul 13, 2020 Jul 13, 2020

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Is it Lightroom Classic on desktop  that you are using as my understanding is that is part of a paid subscription only?

What devuce are you using?

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New Here ,
Jul 14, 2020 Jul 14, 2020

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Hi
Samsung s8+
Lightroom classic
and the error that i get is
Failed download development version

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