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Lightroom Premium for mobile not working.

New Here ,
Mar 15, 2018

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Hello.

I’m sure you’ve had this issue come up a lot, but yesterday I started a subscription for Lightroom Premium for mobile, but it still (a day later) hasn’t let me access the premium features that I have paid for. I’m not sure if it takes more time to work, but by other people’s forum submissions, that doesn’t appear to be the case.

I have tried everything, from logging out and back in, to trying my account on another device, but nothing is working.

Any help would be greatly appreciated.

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Lightroom Premium for mobile not working.

New Here ,
Mar 15, 2018

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Hello.

I’m sure you’ve had this issue come up a lot, but yesterday I started a subscription for Lightroom Premium for mobile, but it still (a day later) hasn’t let me access the premium features that I have paid for. I’m not sure if it takes more time to work, but by other people’s forum submissions, that doesn’t appear to be the case.

I have tried everything, from logging out and back in, to trying my account on another device, but nothing is working.

Any help would be greatly appreciated.

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Mar 15, 2018 0
Adobe Employee ,
Mar 16, 2018

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Hi. Did you purchase the Lr Subscription on a different device? Could you try to  re-sign-in via the app store. 

Here  are the steps:

sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

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Mar 16, 2018 0
New Here ,
Mar 16, 2018

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Hello, thank you for responding within a day.

Unfortunately none of the above have worked. If you have any other suggestions or anything that you could do yourself, then that would be appreciated

I bought the subscription on my iPhone, which I am using currently.

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Mar 16, 2018 0