Lightroom premium not working on Android device even after payment completed

[Zuhair Tahan]

hi there

I've subscribed to one year plan on ANDROID and been billed but on the app its still "Trial expired"

Tried to re-install the app and re-sign-in but still no luck

Any suggestions?

[Akash Sharma · Accepted solution]

Hi there,

Sorry that Lightroom mobile is showing trial expired even after you've purchased the app.

Would you mind checking the below soulutions and let us know if that helps?

• Solution 0: Ensure your subscription/membership is active on Adobe.com. Link: https://creativecloud.adobe.com/?promoid=29NMCNT6&mv=other
• Solution 1: Verify Email address and make sure you’re logged in.
• Solution 2: Restore Purchase using the steps mentioned here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html
• Solution 3: Restarting the device and repeat step 1 and 2
• Solution 4: Contact our engineers by posting to this community post: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-premium-not-working/td... as they are monitoring this issue.

Let us know if that helps.

Thanks,

Akash