Lightroom premium not working on Android device even after payment completed

New Here ,
Jul 21, 2020

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hi there

I've subscribed to one year plan on ANDROID and been billed but on the app its still "Trial expired"

 

Tried to re-install the app and re-sign-in but still no luck

 

Any suggestions?

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1 Correct Answer

Adobe Employee , Aug 07, 2020
Akash Sharma Adobe Employee , Aug 07, 2020
Hi there,   Sorry that Lightroom mobile is showing trial expired even after you've purchased the app.   Would you mind checking the below soulutions and let us know if that helps?   Solution 0: Ensure your subscription/membership is active on Adobe.com. Link: https://creativecloud.adobe.com/?promoid=29NMCNT6&mv=other Solution 1: Verify Email address and make sure you’re logged in. Solution 2: Restore Purchase using the steps mentioned here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html...

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Adobe Employee ,
Aug 07, 2020

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Hi there,

 

Sorry that Lightroom mobile is showing trial expired even after you've purchased the app.

 

Would you mind checking the below soulutions and let us know if that helps?

 

 

Let us know if that helps.

 

Thanks,

Akash

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