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Lightroom stuck uploading

New Here ,
Aug 25, 2018

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So I have Lightroom desktop and currently only have two albums that have 800 photos total. When I logged in using mobile, however, it started to upload my Camera Roll even though I turned of Auto Import and desected the option before logging in. Now it’s been almost 2 days and it still hasn‘t finished or moved at all. I’m at 300mbps internet speed, and only at 10% my 1 TB storage limit on lightroom. I’ve also uninstalled and installed multiple times to try and fix this issue. Any ideas?

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Lightroom stuck uploading

New Here ,
Aug 25, 2018

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So I have Lightroom desktop and currently only have two albums that have 800 photos total. When I logged in using mobile, however, it started to upload my Camera Roll even though I turned of Auto Import and desected the option before logging in. Now it’s been almost 2 days and it still hasn‘t finished or moved at all. I’m at 300mbps internet speed, and only at 10% my 1 TB storage limit on lightroom. I’ve also uninstalled and installed multiple times to try and fix this issue. Any ideas?

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Adobe Employee ,
Sep 13, 2018

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Hi tobycatral,

We're really sorry for all the hassle. Could you please let us know the exact version of Lightroom mobile CC you are using now? Also, have you sign-out & sign-in from Lightroom mobile CC app?

Could you please share the diagnostic logs of your Lightroom mobile app? Click on the flyer menu and tap on Lr icon for 5 seconds and it will generate the diagnostic log and you can share the same via Dropbox link.

Regards,

Mohit

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