Lightroom won't allow me to add any of photos from my phone (phone app）

[peterw35496515]

I don't think this is my phone's problem, I mean it worked perfectly fine few weeks ago. but then suddenly, Lightroom just won't allow me to add any photos from my photo gallery on my phone (sometimes it takes a very long time). I have deleted and downloaded it again, and cleared all the cache, but it still won't work...

Please can someone help me? I really do love this app!

P.S I am using a One Plus 3

Many Thanks !

[Sheena Kaul · Accepted solution]

Moving to Lightroom for mobile & Apple TV​

Hi Peter,

Is there any error message that it shows?

Regards,

Sheena

[peterw35496515]

No, there isn't unfortunately. When click add photos, it just won't add it into my lightroom photos. Sometimes it does work, but it takes a very long time (1 hourish). I assume it is a bug probably.

[Sheena Kaul]

Have you tried by connecting over a different network and then see if it helps?

[peterw35496515]

I haven't got the chance to, but if I do, I will let you know