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Lightroom won't allow me to add any of photos from my phone (phone app)

New Here ,
Feb 01, 2017

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I don't think this is my phone's problem, I mean it worked perfectly fine few weeks ago. but then suddenly, Lightroom just won't allow me to add any photos from my photo gallery on my phone (sometimes it takes a very long time). I have deleted and downloaded it again, and cleared all the cache, but it still won't work...

Please can someone help me? I really do love this app!

P.S I am using a One Plus 3

Many Thanks !

Moving to Lightroom for mobile & Apple TV

Hi Peter,

Is there any error message that it shows?

Regards,

Sheena

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Lightroom won't allow me to add any of photos from my phone (phone app)

New Here ,
Feb 01, 2017

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I don't think this is my phone's problem, I mean it worked perfectly fine few weeks ago. but then suddenly, Lightroom just won't allow me to add any photos from my photo gallery on my phone (sometimes it takes a very long time). I have deleted and downloaded it again, and cleared all the cache, but it still won't work...

Please can someone help me? I really do love this app!

P.S I am using a One Plus 3

Many Thanks !

Moving to Lightroom for mobile & Apple TV

Hi Peter,

Is there any error message that it shows?

Regards,

Sheena

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126

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 01, 2017

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Moving to Lightroom for mobile & Apple TV

Hi Peter,

Is there any error message that it shows?

Regards,

Sheena

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New Here ,
Feb 01, 2017

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No, there isn't unfortunately. When click add photos, it just won't add it into my lightroom photos. Sometimes it does work, but it takes a very long time (1 hourish). I assume it is a bug probably.

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Adobe Employee ,
Feb 01, 2017

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Have you tried by connecting over a different network and then see if it helps?

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New Here ,
Feb 01, 2017

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I haven't got the chance to, but if I do, I will let you know

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