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Logged into LR on new iPhone and photos are not there

New Here ,
Oct 02, 2019

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Just got a new iPhone and logged in to LR and my photos and presents are not there. How do I get photos and presents on new phone. 

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Logged into LR on new iPhone and photos are not there

New Here ,
Oct 02, 2019

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Just got a new iPhone and logged in to LR and my photos and presents are not there. How do I get photos and presents on new phone. 

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Oct 02, 2019 0
Adobe Employee ,
Oct 02, 2019

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Hi There,

Sorry to hear about this, let's make it right.

As you're not able to see your images and presets on the new mobile device, could you please let us know if you;re able to see them here? https://lightroom.adobe.com/libraries

 

Are you signed in using your Adobe ID?
Also, do you have a subscription or trial?

 

Regards,
Sahil

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