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Lost Account to Lightroom Account

New Here ,
Dec 29, 2019

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Hey, I'm Mariana. I've lost my phone and all the pictures that I had with it. I have a new phone now and just created a new Lightroom account here, but I'd like to know if it's possible to access my old Lightroom account even if I lost the access to the email that was connected completely? 
is there any way that I can prove that account is mine? 
The issue is my previous account is connected with Facebook that is connect with an email that I have no access at all anymore, so I can't recover the password to log in again. 
All my pics are there, this is my only hope. Thanks!

 

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Lost Account to Lightroom Account

New Here ,
Dec 29, 2019

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Hey, I'm Mariana. I've lost my phone and all the pictures that I had with it. I have a new phone now and just created a new Lightroom account here, but I'd like to know if it's possible to access my old Lightroom account even if I lost the access to the email that was connected completely? 
is there any way that I can prove that account is mine? 
The issue is my previous account is connected with Facebook that is connect with an email that I have no access at all anymore, so I can't recover the password to log in again. 
All my pics are there, this is my only hope. Thanks!

 

{Thread renamed by moderator}

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How to, Problem or error

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192

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Dec 29, 2019 0
Adobe Employee ,
Dec 31, 2019

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Hi Mariana,

Sorry to hear that you lost access to the Lightroom account, you may get in touch with our support team here: https://helpx.adobe.com/in/contact.html They might be able to help you out with this issue,

Regards,
Sahil

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Dec 31, 2019 0
Adobe Employee ,
Jan 06, 2020

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If your previous phone was an iPhone and you still have a backup of it, this page has some advice that may help you recover images your previous phone/Lightroom had: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm...

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Jan 06, 2020 0