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Lost all pics when syncing to desktop

New Here ,
Jul 07, 2018

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Hey, I lost EVERYTHING when I was trying to synce to my desktop... pics, presets, EVERYTHING. As I spent months editing, is there any way to get it back ?

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Lost all pics when syncing to desktop

New Here ,
Jul 07, 2018

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Hey, I lost EVERYTHING when I was trying to synce to my desktop... pics, presets, EVERYTHING. As I spent months editing, is there any way to get it back ?

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Jul 07, 2018 0
Adobe Community Professional ,
Jul 08, 2018

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Hi emkwheeler,

I’m sorry to hear about your dilemma. But can you give a little more detail around what exactly was your workflow?

  • When you spent months editing, on what device and with what version of Lightroom mobile? Are all your photos missing now from the mobile device?

  • What do you see using the web interface at lightroom.adobe.com ?

  • When you synced with your desktop, did you sync with LR CC, or Lightroom Classic?

  • If you synced with Lightroom Classic, did you get a warning, something to the effect that “another catalog is already syncing with Lightroom CC. If you continue, you’ll lose previous data...”?

I have a suspicion that you’ve overwritten your synced photos by syncing a new catalog from LR Classic. If so, you may need an Adobe person to help to see if your data can be restored.

Mike

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Jul 08, 2018 0