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Lost my presets

New Here ,
Jan 24, 2020

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I changed my cellphone and lost the presets i created in the app, please, HELP!

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Presets or profiles

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Lost my presets

New Here ,
Jan 24, 2020

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I changed my cellphone and lost the presets i created in the app, please, HELP!

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

TOPICS
Presets or profiles

Views

103

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Jan 24, 2020 0
Adobe Employee ,
Jan 27, 2020

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Hi,

did you restore from a backup?

Thanks,
Ignacio

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Jan 27, 2020 0
nikunj.m LATEST
Adobe Employee ,
Jan 27, 2020

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Hi there,

 

Apart from the details requested by Ignacio, please let us know if you have a subscription for Lightroom mobile or if you were using the free version of the application earlier.

 

If you were using thr free version, the presets stay saved locally on the device and do not sync with the cloud storage. Hence, they would not be available on the new device you have purchased.

 

If you are using a subscription, please ensure that you are signed in to the application using the correct email. You can go to lightroom.adobe.com then select an image and go to the option to "Edit this Photo", to check if your presets have been synced with the cloud storage.

 

Regards,

Nikunj

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Jan 27, 2020 0