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Lost photos and presets

New Here ,
Aug 10, 2020

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I had a systematic error on my Iphone which meant we had to restart it as a new Iphone and redownload all of my apps. But when we did this, my Lightroom has lost all 3,000 + photos I own and my presets, are there anyway that I can restore this. Please help because they were for work. 

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Lost photos and presets

New Here ,
Aug 10, 2020

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I had a systematic error on my Iphone which meant we had to restart it as a new Iphone and redownload all of my apps. But when we did this, my Lightroom has lost all 3,000 + photos I own and my presets, are there anyway that I can restore this. Please help because they were for work. 

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Creative Cloud

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24

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Most Valuable Participant ,
Aug 10, 2020

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I don't use a cell phone for anything important, but even my UN-important photos are important to me... so I never have photos in just one place, I always copy photos to another device... I have also had a cell phone malfunction, but my photos weren't lost, since I had made a backup copy

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Adobe Employee ,
Aug 10, 2020

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I think I see some info that might help.  I will send you a direct message to share said info privately.

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