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Lost photos

New Here ,
Jun 22, 2020

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I use Lightroom on my phone, and I just upgraded to a paid account. After my purchase I went back into the app to discover all my photos were missing. Will they be stored online somewhere or have they gone forever?!  

 

[Moderator: Moved to the Lightroom Mobile forum]

 

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Lost photos

New Here ,
Jun 22, 2020

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I use Lightroom on my phone, and I just upgraded to a paid account. After my purchase I went back into the app to discover all my photos were missing. Will they be stored online somewhere or have they gone forever?!  

 

[Moderator: Moved to the Lightroom Mobile forum]

 

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Problem or error

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98

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Jun 22, 2020 0
Adobe Employee ,
Jun 23, 2020

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Sorry to hear that you have trouble with the Lr app. Did I get it right that you have re-installed (deleted the app + new installed) the app before you upgraded to a paid accout? - Guido/ Lr Mobile QE

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Jun 23, 2020 0
New Here ,
Jun 30, 2020

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Hi there,

 

no I didn't delete the app. I merely paid to upgrade and when the app reopened, it said there were no photos there. Strangely though, the app size is huge with lots of data, so it might be in there somewhere? Help!

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Jun 30, 2020 0
greule LATEST
Adobe Employee ,
Jun 30, 2020

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Did you upgrade from within the app? Or from outsid?

Could you try to connect your mobile device with a Mac-desctop-machine and when you have MacOS-Catalina running just open up  the Music-app, select the mobile device and from there open up "Sync Settings" and on the upcoming dialog select files.

When you open up from there Lightroom entry, do you see 2 entries (longer numbers) listed. If so, the number with the 00000 most probably contains your photos from your fee version. Just drag&drop the 0000-entry to you desktop machine and you will see find an Originals folder from where you can retrieve your photos. 
In case you have not yet MacOS Catalina running just follow the steps from here: https://helpx.adobe.com/ie/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....
Hope this helps. 
Guido/ lr Mobile QE

 

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Jun 30, 2020 0