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Lost Presets on new iPhone!!

New Here ,
Oct 05, 2019

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I got a new iPhone and re-downloaded the Lightroom app and when I got to my profile all of my presets that I purchased were gone. I don’t know how to get any of them back and I paid a decent amount for them. 

 

Any my help is appreciated!

 

{Title edited by Moderator for clarity and to aid search queries} 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Presets or profiles

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Lost Presets on new iPhone!!

New Here ,
Oct 05, 2019

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I got a new iPhone and re-downloaded the Lightroom app and when I got to my profile all of my presets that I purchased were gone. I don’t know how to get any of them back and I paid a decent amount for them. 

 

Any my help is appreciated!

 

{Title edited by Moderator for clarity and to aid search queries} 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

TOPICS
Presets or profiles

Views

77

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2019 0
Adobe Employee ,
Oct 08, 2019

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Hi there,

 

Sorry that your presets after reinstalling Lightroom mobile on new device have dissappeared. 

 

Could you please check if your synced data is present on Lightroom web here? https://lightroom.adobe.com/libraries

 

Thanks,

Akash

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