LR Camera no colour P20 pro

[philadawson]

Yesterday I updated my Huawei P20 Pro and since then the LR Camera app seems to have an issue.

The rear camera has no colour to the images - I've checked the filters, profiles, file format, etc, but all are correct and nothing seems to make a difference. The app is treating it as if it is a colour image, but there the image is either black and white or, in raw(DNG), black and magenta.

I can switch to the front camera and that is in colour and seems normal. Also, the native camera app seems fine too.

There was a LR update today which I hoped would fix things, but it's still the same.

Has anyone experienced this? Anyone know of a fix?

Thanks

[MrPaawlo]

Hello everyone!

I have the same problem as @philadawson. On the back of Huawei P20 Pro are installed three lenses - 40 MP (color), 20 MP (monochrome only) and 8 MP (tele). I guess that LR do not cooperate with the first one. Frontal camera works well. When I'd switch to another app problem does not occur.

The last color photo was taken 27.07, next one, which I've made on 10.08, was B&W only. I noticed that new Lightroom version (v. 4.4) was released on 12.08.

Adobe Support gave me a tip to reinstall app, but it didn't help.

Best Regards

Paweł

[Akash Sharma]

Hi Pawel and Philadawson,

Sorry that the Huawei P20 Pro is no longer showing colors for images captured via the rear camera after a recent device update.

I am trying to reproduce this issue and checking with our Engineering team regarding the same.

Thanks,

Akash

Just a reminder, the Adobe Forums are transitioning to a new community experience soon. New threads and replies posts to the forums between August 22nd and September 9th will likely be lost, but we’re here to help.

[philadawson]

Hi Akash, 

Any update on this? We've been without a functional camera for 4 months now.... 

Cheers,

Phil 

[Guest]

Hi Guys,

When is this issue going to receive attention? It was working and the update broke it! This is becoming totally unacceptable!

[Hansihuba]

Hi Akash Sharma,

Since this topic is more than 6 months old is there a solution for this issue? Or Adobe just don't care about a few customers that are mad about this? 

[Akash Sharma]

Could you provide us the original image from Lightroom so that our Engineering team can check it and try reproducing the issue?

To get the original image, please so the following:

Enable “Save original to device” under camera settings, then the captured (original) images can be found under DCIM/LightroomCamera

Thanks,

Akash

Just a reminder, the Adobe Forums are transitioning to a new community experience soon. New threads and replies posts to the forums between August 22nd and September 9th will likely be lost, but we’re here to help.

[philadawson]

Hi Akash,

Thanks for looking into this. Hopefully we can get it sorted quickly.

Here are original DNG and Jpeg images:

Adobe LR P20Pro - Google Drive

Best,

Phil

[LeoWestmoreland]

I am also now experiencing this problem. Was a resolution identified?

[liamb91]

Problem looks to be the LR app is using the dedicated black and white camera on the p20 pro, there is no option to switching to either the standard or Tele colour cameras on the device.

[Wisso]

I have the same problem from three month a d paying subscription and not benifitinf from the cam it is really annoying 

[Guest]

Hi Akash,

Is there going to be a resolution to this soon? This has dragged on for months now without resolution. It worked before the last update, so can you guys not check your coding for the previous update? Or, as mentioned in this thread, ask Huawei!

Thank you,

Dave Quail

[Guest]

Hi Akash,

The issue is fixed in Lightroom 5.1. Finally! Still can't find the setting for RAW or JPG though. Please advise what format is used in 5.1 for the P20 Pro.

[CayDee]

Bunp. 

Hey, also have the same problem after the last update. Only BW on the camera and color on the selfie camera. Any news of what the problem is or if it will be fixed? 

[mmlux]

I have the same issue with Huawei 20 pro

[Hansihuba]

Hi guys I have the same problem

Front camera works back camera isn't working hope Adobe release an update soon 

[tammitalks]

Same issue with my P20 Pro. Had I known this when answering the long survey, it would've been a priority. 

Come on, Adobe... Let's get this resolved. 

[michaels21399075]

Same problem here since three months. (P20 pro)

[Guest]

Hi all,

I can confirm exactly the same behaviour with the P20 Pro on EMUI 9.1. Lightroom App is Version 5.0, Nov 3, 2019. This is using Pro or Auto Mode, and either DNG or Jpeg. Front camera works in color, but that is n ot the point here. App is unusable at this point in time.

[DanielsY]

I'm using Huawei P20 Pro. November 24, 2019. Still no fix. Rear camera is previewing all photos B/W, after capturing DNG, appears to have a violet tint. No filters applied. NONE is selected in color profiles. 

No clue how to fix this. 

Need support. 

[Boparob]

Firstly thank God it's my P20 phone and not my brain. So simple solution, Adobe, talk to Huawei and find out how to code so the app uses only the colour camera. 

[philadawson]

*insert alarm sound here*

Attention all! My LR camera is back in working colour!

I'm not sure we have raw file support (I can't seem where to turn it on anymore), but at least this is progress. 

😘

[Guest]

Confirmed. It is working on Lightroom 5.1, but cannot find a setting for RAW or JPG though. This really took a long time but at least we are moving forward again!

[michaels21399075]

That's right. Camera is working, many thanks. 🙂

RAW support is missing, now.

[isoumitrag]

Hi Guys, 

I downloaded Lr few days back and i am facing the same eaxact problem. Any solution Team Adobe ? Smaple Image

Detail

Lr Android: 5.3.1
EMUI: 10

Model: CLT-AL00