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LR Camera no colour P20 pro

Community Beginner ,
Aug 14, 2019

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Yesterday I updated my Huawei P20 Pro and since then the LR Camera app seems to have an issue.

The rear camera has no colour to the images - I've checked the filters, profiles, file format, etc, but all are correct and nothing seems to make a difference. The app is treating it as if it is a colour image, but there the image is either black and white or, in raw(DNG), black and magenta.

I can switch to the front camera and that is in colour and seems normal. Also, the native camera app seems fine too.

There was a LR update today which I hoped would fix things, but it's still the same.

Has anyone experienced this? Anyone know of a fix?

Thanks

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LR Camera no colour P20 pro

Community Beginner ,
Aug 14, 2019

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Yesterday I updated my Huawei P20 Pro and since then the LR Camera app seems to have an issue.

The rear camera has no colour to the images - I've checked the filters, profiles, file format, etc, but all are correct and nothing seems to make a difference. The app is treating it as if it is a colour image, but there the image is either black and white or, in raw(DNG), black and magenta.

I can switch to the front camera and that is in colour and seems normal. Also, the native camera app seems fine too.

There was a LR update today which I hoped would fix things, but it's still the same.

Has anyone experienced this? Anyone know of a fix?

Thanks

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Aug 14, 2019 4
New Here ,
Aug 18, 2019

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Hello everyone!

I have the same problem as @philadawson. On the back of Huawei P20 Pro are installed three lenses - 40 MP (color), 20 MP (monochrome only) and 8 MP (tele). I guess that LR do not cooperate with the first one. Frontal camera works well. When I'd switch to another app problem does not occur.

The last color photo was taken 27.07, next one, which I've made on 10.08, was B&W only. I noticed that new Lightroom version (v. 4.4) was released on 12.08.

Adobe Support gave me a tip to reinstall app, but it didn't help.

Best Regards

Paweł

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Aug 18, 2019 2
Adobe Employee ,
Aug 20, 2019

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Hi Pawel and Philadawson,

Sorry that the Huawei P20 Pro is no longer showing colors for images captured via the rear camera after a recent device update.

I am trying to reproduce this issue and checking with our Engineering team regarding the same.

Thanks,

Akash

Just a reminder, the Adobe Forums are transitioning to a new community experience soon. New threads and replies posts to the forums between August 22nd and September 9th will likely be lost, but we’re here to help.

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Aug 20, 2019 0
Community Beginner ,
Nov 05, 2019

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Hi Akash, 

 

Any update on this? We've been without a functional camera for 4 months now.... 

 

Cheers,

Phil 

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Nov 05, 2019 1
Explorer ,
Nov 20, 2019

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Hi Guys,

When is this issue going to receive attention? It was working and the update broke it! This is becoming totally unacceptable!

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Nov 20, 2019 0
New Here ,
Dec 04, 2019

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Hi Akash Sharma,

 

Since this topic is more than 6 months old is there a solution for this issue? Or Adobe just don't care about a few customers that are mad about this? 

 

 

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Dec 04, 2019 1
Adobe Employee ,
Aug 20, 2019

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Could you provide us the original image from Lightroom so that our Engineering team can check it and try reproducing the issue?

To get the original image, please so the following:

Enable “Save original to device” under camera settings, then the captured (original) images can be found under DCIM/LightroomCamera

Thanks,

Akash

Just a reminder, the Adobe Forums are transitioning to a new community experience soon. New threads and replies posts to the forums between August 22nd and September 9th will likely be lost, but we’re here to help.

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Aug 20, 2019 0
Community Beginner ,
Aug 21, 2019

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Hi Akash,

Thanks for looking into this. Hopefully we can get it sorted quickly.

Here are original DNG and Jpeg images:

Adobe LR P20Pro - Google Drive

Best,

Phil

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Aug 21, 2019 1
Community Beginner ,
Sep 20, 2019

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I am also now experiencing this problem. Was a resolution identified?

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Sep 20, 2019 1
New Here ,
Oct 05, 2019

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Problem looks to be the LR app is using the dedicated black and white camera on the p20 pro, there is no option to switching to either the standard or Tele colour cameras on the device.

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Oct 05, 2019 1
New Here ,
Nov 17, 2019

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I have the same problem from three month a d paying subscription and not benifitinf from the cam it is really annoying 

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Nov 17, 2019 1
Explorer ,
Dec 04, 2019

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Hi Akash,

Is there going to be a resolution to this soon? This has dragged on for months now without resolution. It worked before the last update, so can you guys not check your coding for the previous update? Or, as mentioned in this thread, ask Huawei!

Thank you,

Dave Quail

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Dec 04, 2019 0
Explorer ,
Dec 10, 2019

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Hi Akash,

The issue is fixed in Lightroom 5.1. Finally! Still can't find the setting for RAW or JPG though. Please advise what format is used in 5.1 for the P20 Pro.

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Dec 10, 2019 0
New Here ,
Sep 25, 2019

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Bunp. 

 

Hey, also have the same problem after the last update. Only BW on the camera and color on the selfie camera. Any news of what the problem is or if it will be fixed? 

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Sep 25, 2019 1
Explorer ,
Oct 05, 2019

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I have the same issue with Huawei 20 pro

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Oct 05, 2019 0
New Here ,
Oct 14, 2019

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Hi guys I have the same problem

Front camera works back camera isn't working hope Adobe release an update soon 

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Oct 14, 2019 1
New Here ,
Oct 24, 2019

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Same issue with my P20 Pro. Had I known this when answering the long survey, it would've been a priority. 

Come on, Adobe... Let's get this resolved. 

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Oct 24, 2019 1
New Here ,
Nov 04, 2019

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Same problem here since three months. (P20 pro)

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Nov 04, 2019 1