LR CC mobile does not allow edit any more

Explorer ,
Nov 23, 2018

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Since shortly my mobile LR CC app does not allow editing any more. All seems to work ok until you get to the screen with the edit sliders. These are gray and do not react. Also the accept sign stays gray. LR Mobile was updated on 15-11.

Also reaching the forum via the phone via the LR CC app is disabled

Anyone having the same problem?

I work with android on a Nokia 6

(Moved by Moderator to Lightroom CC Mobile Forum)

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Explorer ,
Nov 29, 2018

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Question still unanswerred but invisible to me after being moved. Please respond. Thanks.

20181123_165303.jpg

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Adobe Community Professional ,
Nov 30, 2018

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Do you have a subscription Louis or the free app?

it was moved to this forum by the way:

Lightroom CC for mobile & Apple TV

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Explorer ,
Dec 02, 2018

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I have a photographer subscription, and it worked well until recently

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Explorer ,
Dec 02, 2018

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Another observation I have is that although all my 7225 pictures are clearly in the cloud, the storage indication of the cloud states 71,8 MB is used only (both on PC or phone this indication is shown, but I do see all pictures from whereever I logon on any PC. I recently upgraded the cloud storage because the 20GB where filled, but now it seems I did not have to?

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Explorer ,
Dec 02, 2018

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LRCC.JPG

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New Here ,
Dec 03, 2018

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I have the same thing. Lightroom can not open Photoshop Express. ”An error occurred while opening the photo”66D37704-9D4C-47C7-9ADE-F2298D4983BC.jpeg

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Explorer ,
Dec 07, 2018

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Get the impression LR Mobile version 4 is not working well with LR CC like IE, and EDGE do neither in the old version.

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Explorer ,
Dec 07, 2018

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Also working in LR CC using edge or Chrome on an android mobile does not give the features of LR CC as is on a laptop

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Explorer ,
Dec 13, 2018

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Still cannot edit on my mobile... Nobody seems to care so far?????

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Adobe Employee ,
Dec 15, 2018

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Hi Louis,

Can you follow this help document and send us diagnostic logs. Also, when you use Lightroom CC on your computer are you able to edit your images. If possible can you also share a screen recording of the issue that you are facing.

Thanks

Deepak

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Explorer ,
Dec 15, 2018

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Hi Deepak, Thanks for answerring. On a PC it works fine again, although getting clarity about what is in the cloud really is not always clear; but that's another discussion.

The problem is on my mobile. I just cannot edit any more (it worked in the past) on my Nokia 6 with android 8.1.0 on it. I get to the screen shown above, but the sliders stay gray and unaccessable. In short, edit is disabled although seemingly available until the actual edit screen.

I really do not know how to make a diagnostics log on a mobile. If you have a tip for that, please let me know.

Thanks,

Louis

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Adobe Employee ,
Dec 15, 2018

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You can go to this link below. And follow the steps to send the diagnostic logs. Also, do you use SD-Card in phone as well.

Please, can you check in the settings panel. Under Device info & Storage

Is Use SD Card enabled.

How to Enable diagnostic Mode in Lr Android

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Explorer ,
Dec 26, 2018

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diagnostics sent today. Thanks

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Explorer ,
Mar 02, 2019

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Still waiting for the repair. Nothing has changed since I started this issue. Screenshot_20190302-110856.pngYesterday an upgrade to Android 9 was installed on my Nokia6 but still the same problem. Edit sliders stay gray and inactive

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New Here ,
Jan 04, 2019

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I've also had this issue on my LG G6 for the same amount of time with my paid subscription (mobile editing just stopped working in November and has been greyed out since). It's beginning to get very frustrating. Photos have been synced for months and still no mobile editing can happen. Has this been resolved for you yet?

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New Here ,
Jan 21, 2021

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Hi! Just came here as I now have the same issue! Did either of you get a resolution? I just bought a new iPhone 12 from an XR and edits haven't worked since I made the switch..

thanks!

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Adobe Employee ,
Jan 21, 2021

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Hi Genevieve

I see a valid Lightroom plan for your email address, which provides Lightoom service on both desktop and mobile devices.  If you cannot edit on Mobile, and specifically if edits are failing on RAW images, then it sounds like you may be signed into another account, and not the correct account with Premium features enabled.

 

Please confirm you are signed into Lightroom Mobile using the same email address as the one you used to post for help here.

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