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LR CC mobile does not allow edit any more

Community Beginner ,
Nov 23, 2018

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Since shortly my mobile LR CC app does not allow editing any more. All seems to work ok until you get to the screen with the edit sliders. These are gray and do not react. Also the accept sign stays gray. LR Mobile was updated on 15-11.

Also reaching the forum via the phone via the LR CC app is disabled

Anyone having the same problem?

I work with android on a Nokia 6

(Moved by Moderator to Lightroom CC Mobile Forum)

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LR CC mobile does not allow edit any more

Community Beginner ,
Nov 23, 2018

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Since shortly my mobile LR CC app does not allow editing any more. All seems to work ok until you get to the screen with the edit sliders. These are gray and do not react. Also the accept sign stays gray. LR Mobile was updated on 15-11.

Also reaching the forum via the phone via the LR CC app is disabled

Anyone having the same problem?

I work with android on a Nokia 6

(Moved by Moderator to Lightroom CC Mobile Forum)

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Nov 23, 2018 0
Community Beginner ,
Nov 29, 2018

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Question still unanswerred but invisible to me after being moved. Please respond. Thanks.

20181123_165303.jpg

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Nov 29, 2018 0
Adobe Community Professional ,
Nov 30, 2018

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Do you have a subscription Louis or the free app?

it was moved to this forum by the way:

Lightroom CC for mobile & Apple TV

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Nov 30, 2018 0
Community Beginner ,
Dec 02, 2018

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I have a photographer subscription, and it worked well until recently

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Dec 02, 2018 0
Community Beginner ,
Dec 02, 2018

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Another observation I have is that although all my 7225 pictures are clearly in the cloud, the storage indication of the cloud states 71,8 MB is used only (both on PC or phone this indication is shown, but I do see all pictures from whereever I logon on any PC. I recently upgraded the cloud storage because the 20GB where filled, but now it seems I did not have to?

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Dec 02, 2018 0
Community Beginner ,
Dec 02, 2018

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LRCC.JPG

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Dec 02, 2018 0
New Here ,
Dec 03, 2018

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I have the same thing. Lightroom can not open Photoshop Express. ”An error occurred while opening the photo”66D37704-9D4C-47C7-9ADE-F2298D4983BC.jpeg

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Dec 03, 2018 0
Community Beginner ,
Dec 07, 2018

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Get the impression LR Mobile version 4 is not working well with LR CC like IE, and EDGE do neither in the old version.

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Dec 07, 2018 0
Community Beginner ,
Dec 07, 2018

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Also working in LR CC using edge or Chrome on an android mobile does not give the features of LR CC as is on a laptop

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Dec 07, 2018 0
Community Beginner ,
Dec 13, 2018

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Still cannot edit on my mobile... Nobody seems to care so far?????

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Dec 13, 2018 0
Adobe Employee ,
Dec 15, 2018

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Hi Louis,

Can you follow this help document and send us diagnostic logs. Also, when you use Lightroom CC on your computer are you able to edit your images. If possible can you also share a screen recording of the issue that you are facing.

Thanks

Deepak

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Dec 15, 2018 2
Community Beginner ,
Dec 15, 2018

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Hi Deepak, Thanks for answerring. On a PC it works fine again, although getting clarity about what is in the cloud really is not always clear; but that's another discussion.

The problem is on my mobile. I just cannot edit any more (it worked in the past) on my Nokia 6 with android 8.1.0 on it. I get to the screen shown above, but the sliders stay gray and unaccessable. In short, edit is disabled although seemingly available until the actual edit screen.

I really do not know how to make a diagnostics log on a mobile. If you have a tip for that, please let me know.

Thanks,

Louis

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Dec 15, 2018 0
Adobe Employee ,
Dec 15, 2018

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You can go to this link below. And follow the steps to send the diagnostic logs. Also, do you use SD-Card in phone as well.

Please, can you check in the settings panel. Under Device info & Storage

Is Use SD Card enabled.

How to Enable diagnostic Mode in Lr Android

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Dec 15, 2018 2
Community Beginner ,
Dec 26, 2018

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diagnostics sent today. Thanks

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Dec 26, 2018 0
Community Beginner ,
Mar 02, 2019

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Still waiting for the repair. Nothing has changed since I started this issue. Screenshot_20190302-110856.pngYesterday an upgrade to Android 9 was installed on my Nokia6 but still the same problem. Edit sliders stay gray and inactive

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Mar 02, 2019 0