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LR desktop not syncing w/ LRmobile

New Here ,
Jul 17, 2017

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Hi there,

My desktop LR is not syncing images from my mobile devices. I have tried logging out of & into my CC account (while also restarting LR desktop) and nothing. My iPhone can see everything as well as my iPad Pro. LR desktop says "Syncing 686 photos" but it isn't.

Please advise. Thanks.

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LR desktop not syncing w/ LRmobile

New Here ,
Jul 17, 2017

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Hi there,

My desktop LR is not syncing images from my mobile devices. I have tried logging out of & into my CC account (while also restarting LR desktop) and nothing. My iPhone can see everything as well as my iPad Pro. LR desktop says "Syncing 686 photos" but it isn't.

Please advise. Thanks.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
jefbak LATEST
Participant ,
Jul 18, 2017

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Could you use iTunes to get the raw files from the LR mobile app to your desktop as a workaround until you have time to talk to support? I just copy the folder using iTunes and then import into LR as a second step whenever I have an issue with sync....

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