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LR Mobile image reverts when copied to iPhone camera roll

New Here ,
Jan 04, 2019

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This happens to me all the time:

--I sync an edited psd file to LR mobile, all is well

--Later, I make a change to the file in PS, which gets reflected in LR

--The image in LR mobile (on my iPhone) changes to reflect the new edit

--But when I copy it to the iPhone camera roll, it reverts to the previous edited version

So, to be clear: I see the correct new version of the file on my phone in LR Mobile but see the previous version in the phone camera roll.

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LR Mobile image reverts when copied to iPhone camera roll

New Here ,
Jan 04, 2019

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This happens to me all the time:

--I sync an edited psd file to LR mobile, all is well

--Later, I make a change to the file in PS, which gets reflected in LR

--The image in LR mobile (on my iPhone) changes to reflect the new edit

--But when I copy it to the iPhone camera roll, it reverts to the previous edited version

So, to be clear: I see the correct new version of the file on my phone in LR Mobile but see the previous version in the phone camera roll.

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Adobe Community Professional ,
Jan 05, 2019

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When you save, which options do you choose?

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New Here ,
Jan 05, 2019

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I do "save to camera roll" and then "maximum available"    

thanks

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Adobe Community Professional ,
Jan 06, 2019

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OK, just wanted to check that you hadn't use Export Original.

Where did you sync the Original PSD from?

Also, if you save from http://lightroom.adobe.com are edits retained then?

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New Here ,
Jan 06, 2019

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I do everything on my desktop (Win 10).. normal workflow: raw file in LR, Crl-E to Photoshop, save which automatically goes back into LR, and then sync from a Collection. I might add that I mostly work with composites in PS, but I can't imagine that has anything to do with it.

Thanks for your help

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Adobe Community Professional ,
Jan 08, 2019

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On the Windows 10 Desktop, is this Lightroom CC (Cloud) or Lightroom Classic?

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New Here ,
Jan 08, 2019

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Lightroom Classic  and  Photoshop CC. Both latest version

Thanks

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Adobe Community Professional ,
Jan 08, 2019

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I don't know if this has something to do with the Original Full Res not being in the Cloud, but I guess you have done this fine before?

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New Here ,
Jan 10, 2019

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I guess it's time to call Adobe and see if they've heard of this problem. Thanks

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Adobe Employee ,
Jan 10, 2019

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Thanks for reporting this.  We are investigating.

Kind regards,

Charlie

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New Here ,
Jan 11, 2019

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Thanks Charlie... please keep me posted

Michael

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