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LR Mobile not exporting portrait images (rotation issue)

Community Beginner ,
Jun 21, 2020 Jun 21, 2020

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Portrait-shot photographs aren’t exported in portrait orientation, but are correctly oriented when imported viewed in LR Mobile after import. 

 

Shot on a Nikon D810, using Lightroom mobile on iPad (version 5.3)

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correct answers 1 Correct answer

Adobe Employee , Jun 22, 2020 Jun 22, 2020

Hi,

please try out our 5.3.1 build and let us know if it helps.

Thanks,
Ignacio

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Adobe Employee ,
Jun 21, 2020 Jun 21, 2020

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Thank you for reporting this -- we're already investigating and working on a fix.

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Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

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Hi,

please try out our 5.3.1 build and let us know if it helps.

Thanks,
Ignacio

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Community Beginner ,
Jun 23, 2020 Jun 23, 2020

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Hi,

This has fixed the issue, thanks so much for the quick turnaround time.

 

I would however like to point fault at your support desk team, who are still (this morning) trying to point the blame at the iOS built in photos app, or how the image was imported from the camera incorrectly, or just about anything that is not lightroom to be honest! If I didn't know that this avenue of support existed, I'd be left feeling very frustrated

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