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LR Mobile not exporting portrait images (rotation issue)

Community Beginner ,
Jun 21, 2020

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Portrait-shot photographs aren’t exported in portrait orientation, but are correctly oriented when imported viewed in LR Mobile after import. 

 

Shot on a Nikon D810, using Lightroom mobile on iPad (version 5.3)

Hi,

please try out our 5.3.1 build and let us know if it helps.

Thanks,
Ignacio

TOPICS
Bug, Import and share, iOS, Problem or error

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LR Mobile not exporting portrait images (rotation issue)

Community Beginner ,
Jun 21, 2020

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Portrait-shot photographs aren’t exported in portrait orientation, but are correctly oriented when imported viewed in LR Mobile after import. 

 

Shot on a Nikon D810, using Lightroom mobile on iPad (version 5.3)

Hi,

please try out our 5.3.1 build and let us know if it helps.

Thanks,
Ignacio

TOPICS
Bug, Import and share, iOS, Problem or error

Views

83

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 21, 2020 0
Adobe Employee ,
Jun 21, 2020

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Thank you for reporting this -- we're already investigating and working on a fix.

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Jun 21, 2020 0
Adobe Employee ,
Jun 22, 2020

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Hi,

please try out our 5.3.1 build and let us know if it helps.

Thanks,
Ignacio

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Jun 22, 2020 0
Community Beginner ,
Jun 23, 2020

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Hi,

This has fixed the issue, thanks so much for the quick turnaround time.

 

I would however like to point fault at your support desk team, who are still (this morning) trying to point the blame at the iOS built in photos app, or how the image was imported from the camera incorrectly, or just about anything that is not lightroom to be honest! If I didn't know that this avenue of support existed, I'd be left feeling very frustrated

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Jun 23, 2020 0