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LR mobile presets and photos gone

New Here ,
May 28, 2020

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Hi there,

I realized I must have accidentally deleted the LR app today and so I went to RE-download it from the App Store and updated it at the same time. When I opened the updated/RE-downloaded app I signed in with my Facebook and all of a sudden all of my photos and presets that I had installed are gone. Please help me restore! I only use the mobile app free on my phone, but I need these photos and presets restored! 

 

[Moved to Lightroom for mobile& Apple TV by MOD.]

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Presets or profiles, Problem or error

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LR mobile presets and photos gone

New Here ,
May 28, 2020

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Hi there,

I realized I must have accidentally deleted the LR app today and so I went to RE-download it from the App Store and updated it at the same time. When I opened the updated/RE-downloaded app I signed in with my Facebook and all of a sudden all of my photos and presets that I had installed are gone. Please help me restore! I only use the mobile app free on my phone, but I need these photos and presets restored! 

 

[Moved to Lightroom for mobile& Apple TV by MOD.]

Topics

Presets or profiles, Problem or error

Views

300

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
May 28, 2020

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Wrong community.

 

try: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/bd-p/lightroom-for-mobile-and-apple-tv?...

 

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.5; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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greule LATEST
Adobe Employee ,
Jun 02, 2020

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What you could try is to restore your phone from a iOS back-up if you have created one recently. Hope this helps. - Guido/ Lr Mobile QE

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