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Lr mobile trial expired

Community Beginner ,
Jul 20, 2017

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i purchaseD a plan with ID Add015058943 But My lr mobile is still expired and i cant upload the pic

Correct answer by Ntdat1985 | Community Beginner

Hi, when posting the query, I had already signed out and in multiple times . However it was still the same. But now I checked it, the acc seems like it is ok now. Thanks so much for your support.

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Lr mobile trial expired

Community Beginner ,
Jul 20, 2017

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i purchaseD a plan with ID Add015058943 But My lr mobile is still expired and i cant upload the pic

Correct answer by Ntdat1985 | Community Beginner

Hi, when posting the query, I had already signed out and in multiple times . However it was still the same. But now I checked it, the acc seems like it is ok now. Thanks so much for your support.

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Jul 20, 2017 0
Adobe Community Professional ,
Jul 20, 2017

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Check the status of your account online - sign in with your AdobeID: Adobe ID

If it's OK, try to sign off and back in on the mobile and make sure to use the correct AdobeID.

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Jul 20, 2017 2
Community Beginner ,
Jul 20, 2017

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I logged with My registered email. I dont have adobeid so not know where to check the online status. I am new to those things

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Jul 20, 2017 0
Adobe Community Professional ,
Jul 20, 2017

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The email you used for the subscription is your AdobeID. Log in at the link posted and verify your plan is active.

Sign in and sign out to activate or deactivate Creative Cloud apps

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Jul 20, 2017 2
Community Beginner ,
Jul 21, 2017

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Thanks for your answer. I do check my plan and it shows that I only have LR and PS in deskto, not the mobile version. How can I use full function of LR mobile app? Change plan? Any suggestions though?

thanks so much again

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Jul 21, 2017 0
Adobe Community Professional ,
Jul 23, 2017

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It seems you have the Photography plan which includes LR CC, PS and all the mobile stuff.

Lightroom CC vs. 6 and 5 | Adobe Photoshop Lightroom CC – History

Did you try to sign off and sign back in?

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Jul 23, 2017 2
Adobe Employee ,
Aug 01, 2017

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Hey Ntdat1985​,

Can you PM me your Adobe ID? Can you also confirm that the Adobe ID associated with Creative Cloud Photography plan is the same Adobe ID that you're using to sign into LRM?

Please let us know!

Melissa

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe

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Aug 01, 2017 1
Community Beginner ,
Aug 02, 2017

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Hi, when posting the query, I had already signed out and in multiple times . However it was still the same. But now I checked it, the acc seems like it is ok now. Thanks so much for your support.

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Aug 02, 2017 0
Community Beginner ,
Aug 02, 2017

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It seems fine to me now. Thank you so much

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Aug 02, 2017 0
Adobe Employee ,
Aug 02, 2017

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Ntdat1985​,

Thanks so much for replying and updating us with the current status. I do just have another question. To clarify, what fixed your issue was waiting a couple of days and then signing back in to find that everything was working okay?

Again, thanks for the information!

Melissa

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe

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Aug 02, 2017 0
Community Beginner ,
Aug 02, 2017

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Yeah, that seems so to me. I signed in and out several times after subscripting for my plan But that didnt work. Then someday later, I used the mobile app and noticed that  there was green light next to my user and my photo were syncinG.

Another thing i I wanna ask is editing raw. I use sony mirror less camera and it has raw file in arw format. I input it in my iPhone hoping to edit it since I am a subcriber. But I can't import it to LR (Maybe because IOS saved it in TIF format?). Could you help me?

thanks

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Aug 02, 2017 0