Lr premium not working

New Here ,
Nov 23, 2020 Nov 23, 2020

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I have a paid subscription to lr on my iPad, now it prompts to subscribe, logging in and out did nothing. Please help.

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Mac, Problem or error

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Hi there,

 

Sorry that Lightroom mobile subscription is not working as expected.

 

Since you're using an iOS device, would you mind restore the purchase as mentioned in this article? Link: https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

Thanks,

Akash

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Hi Robert

 

I'm guessing you're seeing an error that says something about "Duplicate Purchase."  Knowing about any specific error messages is always useful to mention.  I will send you a private message with more info soon.

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