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My IOS Lightroom Photo editor can not restore subscription

New Here ,
May 16, 2020 May 16, 2020

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I love lightroom very much,and subscribed Lightroom mobile with Apple ID on Iphone 11 and Ipad pro,with same ID here。

But a few days ago,lightroom mobile reminded “subscription expired”,and can't work,In fact,my apple ID indicate my subscription expires on 09 Jun 2020.when I reinstalled the app,and try to restore purchases, there's only one man try to jump somewhere, it never change.

So,can anyone help me, what shall I do?

Thanks~

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Adobe Employee ,
May 18, 2020 May 18, 2020

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Hello

We apologize for the trouble.  Please try the app again.  We believe we fixed the problem.  Is Lightroom working OK now?

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New Here ,
May 19, 2020 May 19, 2020

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My gratitude for all you have done.

It‘s working!

:P

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New Here ,
Jun 16, 2020 Jun 16, 2020

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I am facing the same concern. How do i fix this? Happens every time.

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Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

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Harshan, I see a valid Lightroom Mobile subscription for you.  Is this working Ok for you now?  If not, does it help to sign out and sign back in?

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New Here ,
Jun 16, 2020 Jun 16, 2020

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Hey Charlie. I am facing the same issue and I did all of the above. Every single step. Why do we have to go through this process every single time? It is so frustrating,.

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