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My photos and presets don't appear

New Here ,
May 11, 2020

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Hi.  My phone was stolen  so  I changed and when I signed in all my photos and presets weren't there

I really tried to install it again several times but I still cannot get back nothing.

Someone could help me?

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Download and install, How to, Make It, Problem or error, Sync

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My photos and presets don't appear

New Here ,
May 11, 2020

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Hi.  My phone was stolen  so  I changed and when I signed in all my photos and presets weren't there

I really tried to install it again several times but I still cannot get back nothing.

Someone could help me?

TOPICS
Download and install, How to, Make It, Problem or error, Sync

Views

350

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 11, 2020 0
Adobe Employee ,
May 22, 2020

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Hi Ro.senra

If you have a paid subscription then your photos and presets will sync.  If you are a free user of the app, photo and presets exist only on your phone as they do not use the paid sync/cloud backup fature.  Is it possible you have a backup of your old phone you could possibly restore onto your new phone?  

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May 22, 2020 0