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My presets & pictures are gone from the mobile app!!!

New Here ,
Aug 20, 2020

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I'm using the free version on the apple app (used to pay but not this year). Everything was fine then I woke up and only pictures showing are from 2016! All my purchased presets are gone as well. I updated the app, nothing... I reinstalled it, nothing.... logged in on my desktop, nothing!!! Freaking out 

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Bug, Presets or profiles, Problem or error

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My presets & pictures are gone from the mobile app!!!

New Here ,
Aug 20, 2020

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I'm using the free version on the apple app (used to pay but not this year). Everything was fine then I woke up and only pictures showing are from 2016! All my purchased presets are gone as well. I updated the app, nothing... I reinstalled it, nothing.... logged in on my desktop, nothing!!! Freaking out 

TOPICS
Bug, Presets or profiles, Problem or error

Views

80

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Aug 20, 2020 0
New Here ,
Aug 20, 2020

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The exact same thing happened to me. Everything is gone! 

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Aug 20, 2020 0
New Here ,
Aug 20, 2020

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Mine gone too.. But if it's synced already it will be available..my latest pics which we're synced are slowly loading up and lots of them gone.. who takes responsibility now ? These guys charge fees and don't even care to inform us..

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Aug 20, 2020 0
New Here ,
Aug 28, 2020

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All my pictures are still gone. I figured out how to redownload all presets though manually. What a bummer. How is yours "synced" 

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Aug 28, 2020 0
Adobe Community Professional ,
Aug 30, 2020

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Assuming that this is the free app, then this was probably caused by the bug on the 5.4.0 update:

 

https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

 

The only definite option is to restore the device from a back up (iCloud/iTunes) prior to the update.


You could try iTunes File Sharing: https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

 

Another user has restored their photos by jailbreaking their phone and using Filza.

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Aug 30, 2020 0
Adam5E57 LATEST
New Here ,
Aug 30, 2020

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Same problem, all my images and presets are lost now. Shame on you Adobe..

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Aug 30, 2020 0