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My presets disappeared

New Here ,
Aug 18, 2020

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I went to edit pictures today to see that all my presets are gone as well as all of my pictures that I had edited with them! Does anyone know how to fix this I paid for them and if I can't get them back I will be very disappointed please help

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Presets or profiles, Problem or error

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My presets disappeared

New Here ,
Aug 18, 2020

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I went to edit pictures today to see that all my presets are gone as well as all of my pictures that I had edited with them! Does anyone know how to fix this I paid for them and if I can't get them back I will be very disappointed please help

TOPICS
Presets or profiles, Problem or error

Views

34

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Aug 18, 2020 0
Adobe Employee ,
Aug 18, 2020

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Hi there,

 

Sorry that your presets and images in Lightroom mobile app have disappeared after the recent app update.

 

This is a known issue and our engineers are currently investigating the issue.

 

Please checkout this discussion and share your  subscription status so that we can track the issue: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

 

Note: Regardless of whether or not you are subscribed - do not uninstall the app!

 

Thanks,

Akash

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Aug 18, 2020 0
selondon LATEST
Adobe Community Professional ,
Aug 25, 2020

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I doubt if you would have much luck, but you can try this:

https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

Alternatively, do you back up to iCloud, and if so, one option could be to wipe your device and restore from a backup previous to the Lightroom 5.4.0 Update, which I think was August 18th?

This though may not be as smooth as it sounds and could lead to other non-Lightroom issues.

Or maybe use a spare device and restore from an old iCloud back up and see if that works?

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Aug 25, 2020 0