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New phone lr not working

New Here ,
May 24, 2020 May 24, 2020

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I have a new phone and imported all my apps from old to new phone including lightroom. However none of my photos or presets are on my lightroom app. When I click import presets ( which I paid for 12 presets) it says invalid. How do I get the presets that I paid for onto my app please? Complete techno dummy so please keep it simple. 

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correct answers 1 Correct answer

Community Expert , May 24, 2020 May 24, 2020

Hi Vanda,

 

You did, you are in the Mobile and Apple TV section. (Please do not ask, I have no idea what Apple TV is doing there but that's another story.)

 

Just to verify: you do have a paid plan on one of the Photoshop Plans that cover Lightroom Desktop? If you do not have a paid plan, it will not work.

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LEGEND ,
May 24, 2020 May 24, 2020

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You want to ask in the Lightroom Mobile forum.

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New Here ,
May 24, 2020 May 24, 2020

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I thought I did 🤷🏼‍:female_sign:

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Community Expert ,
May 24, 2020 May 24, 2020

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Hi Vanda,

 

You did, you are in the Mobile and Apple TV section. (Please do not ask, I have no idea what Apple TV is doing there but that's another story.)

 

Just to verify: you do have a paid plan on one of the Photoshop Plans that cover Lightroom Desktop? If you do not have a paid plan, it will not work.

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