Paid for subscription but still can’t use premium function. Restoring purchases didn’t help.

Community Beginner ,
Dec 17, 2017

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Paid for subscription but still can’t use premium function. Restoring purchases didn’t help.

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1 Correct Answer

Adobe Employee , Dec 18, 2017
greule Adobe Employee , Dec 18, 2017
Your issue should be solved. Could be that you need to  re-sign-in to the Lr CC Mobile app. Let me know your results. - Guido

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Advocate ,
Dec 17, 2017

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Please educate me as to what is 'premium function'? I have no such thing and have never seen reference to it within my versions of Adobe products.

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Community Beginner ,
Dec 17, 2017

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I meant “premium feature”. In my language, this is the translation - premium functions (премиум функции). I don’t use English for this program. I translate from Russian into English. You didn’t satisfy my translation, ok, I’m sorry. 

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Adobe Employee ,
Dec 17, 2017

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Hi Tia,

May I know, on which platform are you using Lightroom mobile. ?

Also please message me your Adobe ID on which the subscription was taken.

Thanks

Deepak

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Community Beginner ,
Dec 17, 2017

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iOS

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Adobe Employee ,
Dec 18, 2017

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When you open up iOS setting->iTunes&App Store, then long tab your Apple-id and choose "View Apple ID". From there navigate to the "Subscription"-entry. Is the Lr Premium Subscription marked as expired? - Guido/ LrMobile QE

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Community Beginner ,
Dec 18, 2017

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No. Subscriptions marked as "renews 16 January 2018”

I attach screenshots:

IMG_7120.PNG - Google Drive

IMG_7119.PNG - Google Drive

image1.png - Google Drive

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Adobe Employee ,
Dec 18, 2017

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Your issue should be solved. Could be that you need to  re-sign-in to the Lr CC Mobile app. Let me know your results. - Guido

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Community Beginner ,
Dec 18, 2017

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The problem is solved! Thanks a lot for your help!

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New Here ,
Jun 08, 2019

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I meet the same problem with my subscription “Lightroom iPad” ,my account is [ email detail removed by moderator ] pls help to deal with it. Thanks

B7D2F052-9B0E-4659-8A34-00B2E8C376DC.png

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Adobe Community Professional ,
Jun 08, 2019

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Hi rufengc, I removed your personal email details, since this is a public forum. If greule​ from Adobe or another Adobe staff needs your email, they will ask you to send it privately (Only share with someone identified with the Adobe staff badge here).

Mike

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Adobe Employee ,
Jun 12, 2019

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Hi RuFeng,

I sent you a second follow up email with additional questions yesterday.  I mention it here just in case you didn't see it.

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