Paid for subscription but still can’t use premium function. Restoring purchases didn’t help.

[tiaz75271114]

Paid for subscription but still can’t use premium function. Restoring purchases didn’t help.

[Neox99]

Please educate me as to what is 'premium function'? I have no such thing and have never seen reference to it within my versions of Adobe products.

[tiaz75271114]

I meant “premium feature”. In my language, this is the translation - premium functions (премиум функции). I don’t use English for this program. I translate from Russian into English. You didn’t satisfy my translation, ok, I’m sorry. 

[deepakg1988]

Hi Tia,

May I know, on which platform are you using Lightroom mobile. ?

Also please message me your Adobe ID on which the subscription was taken.

Thanks

Deepak

[tiaz75271114]

iOS

[greule]

When you open up iOS setting->iTunes&App Store, then long tab your Apple-id and choose "View Apple ID". From there navigate to the "Subscription"-entry. Is the Lr Premium Subscription marked as expired? - Guido/ LrMobile QE

[tiaz75271114]

No. Subscriptions marked as "renews 16 January 2018”

I attach screenshots:

IMG_7120.PNG - Google Drive

IMG_7119.PNG - Google Drive

image1.png - Google Drive

[greule · Accepted solution]

Your issue should be solved. Could be that you need to  re-sign-in to the Lr CC Mobile app. Let me know your results. - Guido

[tiaz75271114]

The problem is solved! Thanks a lot for your help!

[Gary25185914k9jj]

Could you please tell me how you resolved your issue as the same thing is happening to me?

[rufengc70337951]

I meet the same problem with my subscription “Lightroom iPad” ,my account is [ email detail removed by moderator ] pls help to deal with it. Thanks

[Michael J. Hoffman]

Hi rufengc, I removed your personal email details, since this is a public forum. If greule​ from Adobe or another Adobe staff needs your email, they will ask you to send it privately (Only share with someone identified with the Adobe staff badge here).

Mike

[Charlie.D]

Hi RuFeng,

I sent you a second follow up email with additional questions yesterday.  I mention it here just in case you didn't see it.

[Craig25253111posd]

I too have paid for premium service and isn't working, refreshing purchases not working ethier.  

[mitchells_groovy_designs]

Have been having this same problem for at least 3 weeks. Using Lightroom Cloud on MacOS.

 

My Adobe subscription works with Lightroom classic and all other Adobe apps though. 

I've read through the solutions posted here "Known issues in Lightroom". The following solution titled "Signing in" posted here failed to solve the problem.

I've also read through the solutions posted here "Can't use Premium features in Lightroom for mobile after in-app purchase". These solutions haven't worked:

1. Make sure your subscription is active.
2. Make sure that you are logged in with the correct Adobe ID.

^ What happens after I click "Buy now". Nothing updates within app, after any period of time.

Other potential solutions that haven't worked:

1. Restarting the app.
2. Restarting computer.
3. Uninstalling/reinstalling the app
4. Updating the app.