Paid for subscription but still can’t use premium function. Restoring purchases didn’t help.
Please educate me as to what is 'premium function'? I have no such thing and have never seen reference to it within my versions of Adobe products.
I meant “premium feature”. In my language, this is the translation - premium functions (премиум функции). I don’t use English for this program. I translate from Russian into English. You didn’t satisfy my translation, ok, I’m sorry.
May I know, on which platform are you using Lightroom mobile. ?
Also please message me your Adobe ID on which the subscription was taken.
When you open up iOS setting->iTunes&App Store, then long tab your Apple-id and choose "View Apple ID". From there navigate to the "Subscription"-entry. Is the Lr Premium Subscription marked as expired? - Guido/ LrMobile QE
Your issue should be solved. Could be that you need to re-sign-in to the Lr CC Mobile app. Let me know your results. - Guido
The problem is solved! Thanks a lot for your help!
I meet the same problem with my subscription “Lightroom iPad” ,my account is [ email detail removed by moderator ] pls help to deal with it. Thanks
Hi rufengc, I removed your personal email details, since this is a public forum. If greule from Adobe or another Adobe staff needs your email, they will ask you to send it privately (Only share with someone identified with the Adobe staff badge here).
I sent you a second follow up email with additional questions yesterday. I mention it here just in case you didn't see it.