Highlighted

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

New Here ,
Dec 19, 2017

Copy link to clipboard

Copied

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

Could you please try to re-sign-in. your issue should be fixed. - Guido/Lr Mobile QE

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

New Here ,
Dec 19, 2017

Copy link to clipboard

Copied

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

Could you please try to re-sign-in. your issue should be fixed. - Guido/Lr Mobile QE

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 19, 2017 0
Adobe Employee ,
Dec 20, 2017

Copy link to clipboard

Copied

Could you please try to re-sign-in. your issue should be fixed. - Guido/Lr Mobile QE

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2017 0
New Here ,
Apr 19, 2018

Copy link to clipboard

Copied

Having the same issue  Signing in and out doesn’t work.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 19, 2018 0
Adobe Employee ,
Apr 20, 2018

Copy link to clipboard

Copied

Hi Bobby, Could you give it a try again. Maybe you need to re-sign-in. I've just fixed your account from the server-side and we're providing a permanent fix soon. - Guido/Lr Mobile

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 20, 2018 0
Community Beginner ,
Apr 11, 2020

Copy link to clipboard

Copied

Guido, 

Could you please fix my account? I have been paying for months with no access to premium features. 

Thank you in advance!

Bailey 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 11, 2020 0
Adobe Employee ,
Apr 14, 2020

Copy link to clipboard

Copied

Hi Killabay

I replied to your separate posts.  We believe this should be resolved for you now.  Please let us know so we can help further.

Kind regards,

Charlie

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 14, 2020 0
New Here ,
May 10, 2020

Copy link to clipboard

Copied

Having the same issue!! Signing in and out doesn't help. Doesn't let me access premium features!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 10, 2020 0
New Here ,
May 10, 2020

Copy link to clipboard

Copied

If you send a message to support they will fix it for you. They fixed it the same day for me.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 10, 2020 0
Adobe Employee ,
May 10, 2020

Copy link to clipboard

Copied

Hi Karen, which app are you trying to subscribe?  Is it Acrobat?  I saw your separate post in the Acrobat forums.

I help out here with Lightroom and its features when I can on these community (peer assisted) forums, but to truly reach Adobe Support, I urge you to visit this page for contact details: https://helpx.adobe.com/contact.html. It helps if you are signed in there using the same email ID/Adobe account you want to subscribe.

Hope this helps a bit.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 10, 2020 0
New Here ,
Dec 20, 2017

Copy link to clipboard

Copied

Thank you! It is fixed now

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2017 0
New Here ,
Dec 23, 2017

Copy link to clipboard

Copied

I’m having the same issue but signing out and back in doesn’t resolve my issue! Please help

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 23, 2017 0
Adobe Employee ,
Dec 24, 2017

Copy link to clipboard

Copied

Hi Emily. Please try to re-sign-in. You r issue should be solved now. - Guido

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 24, 2017 1
Community Beginner ,
Dec 30, 2017

Copy link to clipboard

Copied

Hello I have the same issue can you please help me

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 30, 2017 0
New Here ,
Dec 30, 2017

Copy link to clipboard

Copied

I too have the same issue. Please advise

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 30, 2017 0
Most Valuable Participant ,
Dec 30, 2017

Copy link to clipboard

Copied

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 30, 2017 0
New Here ,
Dec 30, 2017

Copy link to clipboard

Copied

I have the same issue, anybody can help me to solve this?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 30, 2017 0