Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

New Here ,
Dec 19, 2017

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Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

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1 Correct Answer

Adobe Employee , Dec 20, 2017
greule Adobe Employee , Dec 20, 2017
Could you please try to re-sign-in. your issue should be fixed. - Guido/Lr Mobile QE

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Adobe Employee ,
Dec 20, 2017

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Could you please try to re-sign-in. your issue should be fixed. - Guido/Lr Mobile QE

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New Here ,
Apr 19, 2018

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Having the same issue  Signing in and out doesn’t work.

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Adobe Employee ,
Apr 20, 2018

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Hi Bobby, Could you give it a try again. Maybe you need to re-sign-in. I've just fixed your account from the server-side and we're providing a permanent fix soon. - Guido/Lr Mobile

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Community Beginner ,
Apr 11, 2020

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Guido, 

Could you please fix my account? I have been paying for months with no access to premium features. 

Thank you in advance!

Bailey 

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Adobe Employee ,
Apr 14, 2020

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Hi Killabay

I replied to your separate posts.  We believe this should be resolved for you now.  Please let us know so we can help further.

Kind regards,

Charlie

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New Here ,
Dec 27, 2020

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Please help me! I have a lot of work to do and my subscription is not active!!! I've pay 10 days ago, and since June. 

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Adobe Employee ,
Jan 04, 2021

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Hi Claudio

I work on the Lightroom iOS QE team, and I'm not sure how to help with your LR Android / Google Play issue. 

 

Please contact Adobe Support directly as they have tools to help.  To reach Adobe Support, visit https://helpx.adobe.com/contact.html, sign in, and then click the chat button

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New Here ,
May 10, 2020

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Having the same issue!! Signing in and out doesn't help. Doesn't let me access premium features!

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New Here ,
May 10, 2020

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If you send a message to support they will fix it for you. They fixed it the same day for me.

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Adobe Employee ,
May 10, 2020

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Hi Karen, which app are you trying to subscribe?  Is it Acrobat?  I saw your separate post in the Acrobat forums.

I help out here with Lightroom and its features when I can on these community (peer assisted) forums, but to truly reach Adobe Support, I urge you to visit this page for contact details: https://helpx.adobe.com/contact.html. It helps if you are signed in there using the same email ID/Adobe account you want to subscribe.

Hope this helps a bit.

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New Here ,
Dec 20, 2017

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Thank you! It is fixed now

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New Here ,
Dec 23, 2017

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I’m having the same issue but signing out and back in doesn’t resolve my issue! Please help

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Adobe Employee ,
Dec 24, 2017

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Hi Emily. Please try to re-sign-in. You r issue should be solved now. - Guido

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Community Beginner ,
Dec 30, 2017

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Hello I have the same issue can you please help me

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New Here ,
Dec 30, 2017

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I too have the same issue. Please advise

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Most Valuable Participant ,
Dec 30, 2017

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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New Here ,
Dec 30, 2017

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I have the same issue, anybody can help me to solve this?

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New Here ,
Dec 31, 2017

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I'm having the same issue  Tried signing out and in, but doesn't work

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New Here ,
Jan 01, 2018

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Same here. I’ve tried uninstalling, logging out and in, restoring purchases. Can’t get it to work. Please assist!

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New Here ,
Jan 02, 2018

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Crickets?

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

created by peter_andersson <https://forums.adobe.com/people/peter_andersson> in Lightroom CC for mobile & Apple TV - View the full discussion <https://forums.adobe.com/message/10072627#10072627>

Same here. I’ve tried uninstalling, logging out and in, restoring purchases. Can’t get it to work. Please assist!

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10072627#10072627 and clicking ‘Correct’ below the answer

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Community Beginner ,
Mar 14, 2018

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Ive tried logging out and back in but still showing subscription expired. Any other ideas?

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New Here ,
Mar 15, 2018

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Paid for subscription for Lightroom CC but premium features cant be used. Says my subscription expired. pls help.

and i have tried to re-sign-in. it still say expired.

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Adobe Employee ,
Mar 15, 2018

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Can you both try the following steps...

-->

sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

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Adobe Employee ,
Mar 15, 2018

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Btw. @jiang shen the subscription is not available for the chinese region. Did I get it right that you have a purchased Lr subscription listed under you iOS app-store account setting?

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