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Pay for Light Room Premium, Premium Features Don't Work

Community Beginner ,
Apr 11, 2020

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Help! I pay for LR Premium, but the features don't work. It says my trial is expired. When I click 'restore purchases' I get the 'duplicate purchase' error. I don't believe I have another Adobe ID other than the one I'm on. 

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Pay for Light Room Premium, Premium Features Don't Work

Community Beginner ,
Apr 11, 2020

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Help! I pay for LR Premium, but the features don't work. It says my trial is expired. When I click 'restore purchases' I get the 'duplicate purchase' error. I don't believe I have another Adobe ID other than the one I'm on. 

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Problem or error

Views

37

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 14, 2020

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Hi again 'Killabay'

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

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