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Photo’s and presets gone after upgrading to premium LR mobile

New Here ,
Nov 14, 2019

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Hi i have a free LR app. Where i had a bunch of presets and and photo's stored in the app. Today i upgraded to premiun and now all my presets and photo's are gone. 

Does anyone knows how to get them back? It's pretty weird. 

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Photo’s and presets gone after upgrading to premium LR mobile

New Here ,
Nov 14, 2019

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Hi i have a free LR app. Where i had a bunch of presets and and photo's stored in the app. Today i upgraded to premiun and now all my presets and photo's are gone. 

Does anyone knows how to get them back? It's pretty weird. 

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Adobe Employee ,
Nov 25, 2019

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This is definitely not expected.  Before you susbcribed, did you sign out or reinstall?  Did you sign into another account? 

If you sign into your same account in a browser at https://lightroom.adobe.com/, do you see the photos that should be in Lightroom Mobile?

 

If the photos are still missing, is it possible you have an iTunes backup of your device from before the time when you subscribed?  Maybe you can find your images with the help here: https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

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