Photos and Presets gone after update

[melissav75503634]

I just updated my LightRoom app and lost all of my photos and presets. How do I get them back? Very frustrated since I’ve paid a lot of money for the presets. LightRoom will not let me add them back. Help!

[greule]

Hi Melissa, sorry to hear that you have trouble with Lr Mobile. I've just send you a private message. - Guido/ Lr Mobile QE

[brendap93129326]

hi can you please help me? The lightroom mobile app must of updated.  i had to log in when i opened it and all my photos and presets are gone. there is nothing there. I pay $5 a month subscription and have been using it for about a year, its all gone. can you please help me? thank you

[Akash Sharma]

Hi Brendap,

We're sorry to hear that your images have suddenly gone missing from the Lightroom app. That shouldn't be happening, let us help make it right.

Could you please let us know if you're able to view your images on Lightroom web here Photo Editor | Online Photoshop Lightroom ?

Thanks,

Akash