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photos are gone from my lightroom mobile Android

Community Beginner ,
Jul 30, 2020

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I opened lightroom on my Android phone. There was massage and a choice about storage and I pressed one of the choices in all heist.

And now all photos and folders are gone.

It might not have any thing to with it, though everything is gone.

Please help...

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Android, Problem or error

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photos are gone from my lightroom mobile Android

Community Beginner ,
Jul 30, 2020

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I opened lightroom on my Android phone. There was massage and a choice about storage and I pressed one of the choices in all heist.

And now all photos and folders are gone.

It might not have any thing to with it, though everything is gone.

Please help...

TOPICS
Android, Problem or error

Views

124

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Jul 30, 2020 1
Adobe Employee ,
Jul 31, 2020

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Hi there,

 

Sorry that you've lost access to all the images in Lightroom mobile app on your Android device.

 

Which Android device are you using? Are you using a free or a subscribed version of Lightroom mobile? Please check that the app is updated to the latest version.

 

Are you able to access your images on Lightroom Web? Link: https://lightroom.adobe.com/libraries

 

Thanks,

Akash

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Jul 31, 2020 0
Community Beginner ,
Jul 31, 2020

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Super thanks for answering, I am wherry perplext at the moment 👍

I have a Android phone Nokia 7 Plus, and I have the free llightroom app.

How do I know or find were if I have the latest updates ?

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Jul 31, 2020 0
Community Beginner ,
Aug 01, 2020

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Super thanks for answering, I am wherry perplexed at the moment 👍

I have a Android phone nokia 7 Plus, and I have the free Lightroom app.

How do I know or find were if I have the latest updates ?

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Aug 01, 2020 0
Community Beginner ,
Aug 03, 2020

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Super thanks for answering, I am clueless at the moment 👍

I have a Android phone, and I have the free Lightroom app.

How do I know or find were if I have the latest updates ?

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Aug 03, 2020 0
Adobe Employee ,
Aug 04, 2020

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Thanks for the update.'

 

You can check Lightroom app in the PlayStore and check whether is updated to the latest version or not. 

 

Are you able to access your images on Lightroom Web? Link: https://lightroom.adobe.com/libraries

 

Thanks,

Akash

 

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Aug 04, 2020 0
Community Beginner ,
Aug 05, 2020

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Yes, it looks like I have the latest. And it's set on automatically update.

 

Yes I am able to see my photos on the lightroom web. Though only the one photo I imported to see if it worked. Plus two deleted ones. So all my other photos are still gone.

 

I have used the free version for quite some time now and just as this problem started I got a 30 day count down.

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Aug 05, 2020 0
Adobe Employee ,
Aug 07, 2020

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Hi there, 

 

Have you recently reinstalled the app or reset your device? 

 

Thanks,

Akash

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Aug 07, 2020 0
Community Beginner ,
Aug 07, 2020

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Not that I know of..

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Aug 07, 2020 0
Adobe Employee ,
Aug 11, 2020

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Thanks for the update. Are you able to find the images in the Deleted section of Lightroom Web? See https://helpx.adobe.com/lightroom-cc/using/restore-deleted-photos.html for details.

 

Let us know the outcome

 

~Akash

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Aug 11, 2020 0
DJPIC LATEST
Community Beginner ,
Aug 12, 2020

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Hello.

No I can't see my photos in the Deleted section.

Only the photos I have added after my photos was gone are showing in the Deleted Section.

Thank you for answering!

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Aug 12, 2020 0