Photos disappeared from lightroom mobile app

New Here ,
Aug 19, 2020 Aug 19, 2020

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Hi, during a recent update of the lightroom mobile app, I seem to have lost about half of the images. Any ideas as to why this has happened and if I'd be able to recover them? Many thanks. 

 

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Hi. Same with me! Found a solution? 

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Same here!

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Have any of you looked on the Lr Web system, lightroom.adobe.com?

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Yes... nothing to see...

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Adobe Community Professional ,
Aug 19, 2020 Aug 19, 2020

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If you haven't already tried it, sign out then back into your Adobe account.

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Hi, same here, and I also lost all the presets I installed, and they were a lot...

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Adobe Community Professional ,
Aug 19, 2020 Aug 19, 2020

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OK, having checked elsehere I've established that this is a known issue. More details can be found at https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

 

 

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New Here ,
Aug 21, 2020 Aug 21, 2020

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Hi I have same issue but I didn't update app and only pictures from two years ago still there. But the rest most important are gone :(( how can I see if it's possible to restore them? I didbt have subscription. But everything was saved in my app .. thank you for your help (Plz email @olyamiami@gmail.com) 

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