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Photos from iPhone are not uploading to Adobe Lightroom Cloud

Community Beginner ,
Jul 16, 2020

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For years, I have automatically uploaded photos from my iPhone to Adobe's Lightroom cloud, and then automatically from there into Adobe Lightroom Classic. It worked flawlessly.  Now, for some reason, it is only intermittently uploading - with the result that a number of photos are seemingly randomly missing.  

 

I know that hey are not being sent to Adobe's cloud, because the photos are missing from the web-based version of Lightroom.   What shows up on the web-based version is being correctly downloaded to my desktop, but of course what's missing from the web-based version is not going to my desktop.

 

It is not all photos that are missing... two photos taken this morning are safely on the cloud, the web-based version of Lightroom and LRC on my desktop... but a bunch taken the day before are missing, and so are most of the photos taken over the last 3 weeks.  On some days, only 1 or 2 of many photos were transferred; others were not.  In other words, an inconsistent and intermittent issue.

 

  • There is no difference in the file types that did not upload vs those that did upload.
  • The missing photos do not show up as "sync issues"
  • I have tried logged out of my app, and then back in again.  
  • I  deleted the mobile app, reinstalled it, and logged in again. 
  • All the settings on the iPhone and the web-based version of Lightroom have been checked and re-checked, and are correct.
  • There is plenty of unused storage on the iPhone, and in my Adobe coud service.
  • My subscriptions are up to date.
  • I am on a very high speed connection with tested 1400Mbps download and 950Mbps upload.
  • iPhone 11 Pro, running latest IOS v13.5.1, and v5.3.1 of Lightroom Mobile
  • Mac Pro 2019  running latest OSX Catalina v10.15.5, and v9.3 of Lightroom Classic

      (3.2 Ghz 16-Core, 768 GB 2933 MHz DDR4 RAM, dual AMD Radeon Pro Vega II 32GB, 8TB SSD)

 

Please help!  I have wasted hours and hours on this issue.

 

 

Topics

Problem or error, Sync

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Photos from iPhone are not uploading to Adobe Lightroom Cloud

Community Beginner ,
Jul 16, 2020

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For years, I have automatically uploaded photos from my iPhone to Adobe's Lightroom cloud, and then automatically from there into Adobe Lightroom Classic. It worked flawlessly.  Now, for some reason, it is only intermittently uploading - with the result that a number of photos are seemingly randomly missing.  

 

I know that hey are not being sent to Adobe's cloud, because the photos are missing from the web-based version of Lightroom.   What shows up on the web-based version is being correctly downloaded to my desktop, but of course what's missing from the web-based version is not going to my desktop.

 

It is not all photos that are missing... two photos taken this morning are safely on the cloud, the web-based version of Lightroom and LRC on my desktop... but a bunch taken the day before are missing, and so are most of the photos taken over the last 3 weeks.  On some days, only 1 or 2 of many photos were transferred; others were not.  In other words, an inconsistent and intermittent issue.

 

  • There is no difference in the file types that did not upload vs those that did upload.
  • The missing photos do not show up as "sync issues"
  • I have tried logged out of my app, and then back in again.  
  • I  deleted the mobile app, reinstalled it, and logged in again. 
  • All the settings on the iPhone and the web-based version of Lightroom have been checked and re-checked, and are correct.
  • There is plenty of unused storage on the iPhone, and in my Adobe coud service.
  • My subscriptions are up to date.
  • I am on a very high speed connection with tested 1400Mbps download and 950Mbps upload.
  • iPhone 11 Pro, running latest IOS v13.5.1, and v5.3.1 of Lightroom Mobile
  • Mac Pro 2019  running latest OSX Catalina v10.15.5, and v9.3 of Lightroom Classic

      (3.2 Ghz 16-Core, 768 GB 2933 MHz DDR4 RAM, dual AMD Radeon Pro Vega II 32GB, 8TB SSD)

 

Please help!  I have wasted hours and hours on this issue.

 

 

Topics

Problem or error, Sync

Views

59

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Adobe Employee ,
Jul 17, 2020

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Hi. Could you send us a diagnostic log and add the link to your forum report as well. Hope to get a clue with help of this diagnostic. You can trigger a diagnostic log when you open up the Settings -> Help& Support and  long tab for up-to 5 sec on the "Access our Support Forum"-entry....this will create a diagnostic log attached to your mail client. - Guido/ Lr Mobile QE

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Community Beginner ,
Jul 17, 2020

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Done!

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Community Beginner ,
Jul 17, 2020

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Guido, the logs have been sent by email, but I don't know how to attach a link to them in this forum.  I keep getting the messeage "file type not supported".





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