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Photos lost, and subscription is lost

New Here ,
Jul 05, 2018 Jul 05, 2018

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Hello. I have a premium account with lightroom mobile, and today i bought new phone, installed lightroom to it, and logged in with my credentials. There was no photos there (I thought that they would sync from the cloud), my settings are gone, and more now - it says that I have a 30 days trial even though play market shows my active subscription. Old phohe feels the same now. How can I restore my settings and photos? Why app does not see active subscription?

It is epic fail!

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Adobe Employee ,
Jul 10, 2018 Jul 10, 2018

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Go to http://lightroom.adobe.com and log in with the Adobe ID used on your old phone. Do you see any assets there?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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