Highlighted

Photos lost, and subscription is lost

New Here ,
Jul 05, 2018

Copy link to clipboard

Copied

Hello. I have a premium account with lightroom mobile, and today i bought new phone, installed lightroom to it, and logged in with my credentials. There was no photos there (I thought that they would sync from the cloud), my settings are gone, and more now - it says that I have a 30 days trial even though play market shows my active subscription. Old phohe feels the same now. How can I restore my settings and photos? Why app does not see active subscription?

It is epic fail!

Views

124

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photos lost, and subscription is lost

New Here ,
Jul 05, 2018

Copy link to clipboard

Copied

Hello. I have a premium account with lightroom mobile, and today i bought new phone, installed lightroom to it, and logged in with my credentials. There was no photos there (I thought that they would sync from the cloud), my settings are gone, and more now - it says that I have a 30 days trial even though play market shows my active subscription. Old phohe feels the same now. How can I restore my settings and photos? Why app does not see active subscription?

It is epic fail!

Views

125

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 05, 2018 0
Adobe Employee ,
Jul 10, 2018

Copy link to clipboard

Copied

Go to http://lightroom.adobe.com and log in with the Adobe ID used on your old phone. Do you see any assets there?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 10, 2018 0