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Photos not always exporting to camera roll

New Here ,
Oct 05, 2020

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I'm not sure why, but it seems inconsistent when I try to export images from Lightroom mobile to my camera roll. I'll have photos that are synced/imported in just fine. After I apply a preset and export (with watermark) to camera roll, I find that it sometimes doesn't actually show up in my camera roll, even if I get the "This photo successfully exported" notification. I have to do it again (and sometimes a 3rd or 4th time) before it actually appears in the camera roll. Other times, it works on the first try. Not sure if this is a bug or something else...

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Photos not always exporting to camera roll

New Here ,
Oct 05, 2020

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I'm not sure why, but it seems inconsistent when I try to export images from Lightroom mobile to my camera roll. I'll have photos that are synced/imported in just fine. After I apply a preset and export (with watermark) to camera roll, I find that it sometimes doesn't actually show up in my camera roll, even if I get the "This photo successfully exported" notification. I have to do it again (and sometimes a 3rd or 4th time) before it actually appears in the camera roll. Other times, it works on the first try. Not sure if this is a bug or something else...

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Import and share, iOS, Problem or error

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137

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Oct 05, 2020 0
Adobe Employee ,
Oct 05, 2020

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Are you on iOS 14?  Does this advice help? https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-ios-14.html

 

Otherwise, can you check if privacy persmissions are set OK?  Try these steps:

Go to iOS Settings > Privacy > Files and Folders.  Do you see two settings for Lightroom?

Turn them both OFF.  This should reduce this two settings to just one.  Now turn ON the remaining Lightroom setting.

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Oct 05, 2020 0
New Here ,
Oct 05, 2020

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I am on iOS 14 now, though this issue was happening before and now after.. 

 

In the Privacy > Files and Folders folder, it actually shows nothing on that screen.. just "Applications that have requested access to files and folders will appear here". Odd, because I would assume Lightroom should be here since I have no problem accessing the automatic sync of photos, and the exporting does work some of the time.... 

 

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Oct 05, 2020 0
Adobe Employee ,
Oct 05, 2020

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The reason I shared that iOS 14 FAQ is that it changes the way all apps other than Photos accesses the camera roll.  In short, check that Lightroom has access to All Photos

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Oct 05, 2020 0
New Here ,
Oct 05, 2020

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Hi Charlie,

Yes, it does

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Oct 05, 2020 0
New Here ,
Oct 05, 2020

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As mentioned, this issue was happening even before upgrading to iOS 14. Regardless, the app has all access to photos. Sometimes exporting works on the first try, sometimes it takes 2, 3, 4 times before the exported photo shows up in the camera roll - despite the confirmation that it was exported successfully each time.

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Oct 05, 2020 0
Adobe Employee ,
Oct 06, 2020

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Hi,

how exactly do you save to the Camera roll?
Is it over Export to Camera roll or by e.g. Share to... or Export as...?

Thanks,
Ignacio

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Oct 06, 2020 0
New Here ,
Oct 06, 2020

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Yes, the Export at the top right corner with the box and arrow pointing up. And then Export to Camera Roll. It then says "This photo successfully exported" in a blue bar along the bottom. And sometimes that's true, and sometimes it's not and I have to go back in and export to camera roll again. Usually the 2nd time works but there's been times I've had to do a 3rd or 4th try. 

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Oct 06, 2020 0
New Here ,
Oct 28, 2020

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So, a new discovery to add a layer to this mystery that may/may not explain it...

 

When I have my camera roll photos AUTOMATICALLY added to Lightroom mobile, and I change preset/export, THAT'S when it's hit or miss whether it actually works on the first try.

However when I turned off the automatic add, and I manually add in a photo from the camera roll, change presets, etc. and THEN export it, it seems to work every time. 

Looks like the issue I had is connected to the automatic sync/add into library

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Oct 28, 2020 0