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Photos won't load on new phine

ronalda89858792
Community Beginner ,
Aug 30, 2018 Aug 30, 2018

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Lost my phone, and none of the photos from the cloud are appearing on new phone. Any ideas? Thank you.

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selondon Community Expert
Community Expert ,
Aug 30, 2018 Aug 30, 2018

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Are you signed In with the correct Adobe ID and have internet connectiion?

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ronalda89858792
Community Beginner ,
Aug 30, 2018 Aug 30, 2018

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In Response To selondon

Yes to both

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selondon Community Expert
Community Expert ,
Aug 30, 2018 Aug 30, 2018

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Can you see the photos at Photo Editor | Online Photoshop Lightroom 

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ronalda89858792
Community Beginner ,
Sep 11, 2018 Sep 11, 2018

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In Response To selondon

I was able to see them in photo editor. Still not appearing on new phone

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ronalda89858792
Community Beginner ,
Sep 11, 2018 Sep 11, 2018

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In Response To ronalda89858792

I deleted the app and reinstalled it. All pics have returned. Many thanks to those who offered help

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Resources
Quick links - Lightroom Mobile
Lightroom Mobile - iOS
Lightroom Mobile - Android
How to Add Presets/Sync Presets with mobile
Save, Share & Export Photos from Lightroom Mobile
Edit Lightroom Mobile images in Photoshop on the iPad
Edit photos in Lightroom Mobile
Troubleshooting
Known Issues
Errors - Migrating photos to Lightroom
Unable to use premium features in Lightroom mobile after in-app purchase
HEIC & HEVC Support
Sync Stuck in Lightroom
Learn Something New!
Lightroom Quick Tips
Carissa Massongill
Lightroom Academy
Katrin Eismann
Lightroom Ecosystem Newsletter
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