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Photos won't load on new phine

Community Beginner ,
Aug 30, 2018

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Lost my phone, and none of the photos from the cloud are appearing on new phone. Any ideas? Thank you.

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Photos won't load on new phine

Community Beginner ,
Aug 30, 2018

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Lost my phone, and none of the photos from the cloud are appearing on new phone. Any ideas? Thank you.

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101

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Aug 30, 2018 0
Adobe Community Professional ,
Aug 30, 2018

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Are you signed In with the correct Adobe ID and have internet connectiion?

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Aug 30, 2018 0
Community Beginner ,
Aug 30, 2018

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Yes to both

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Aug 30, 2018 0
Adobe Community Professional ,
Aug 30, 2018

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Can you see the photos at Photo Editor | Online Photoshop Lightroom 

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Aug 30, 2018 0
Community Beginner ,
Sep 11, 2018

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I was able to see them in photo editor. Still not appearing on new phone

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Sep 11, 2018 0
Community Beginner ,
Sep 11, 2018

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I deleted the app and reinstalled it. All pics have returned. Many thanks to those who offered help

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Sep 11, 2018 2