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premium issues

New Here ,
Jun 30, 2020

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i can't access the premimu features after i bought them, renewed and payed everything and still can't access them, akso after pressing restore purchase. Cancelled the subscription to retry to buy it but now i can't renew or do anything at all. abyone know what to do? thank you 

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premium issues

New Here ,
Jun 30, 2020

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i can't access the premimu features after i bought them, renewed and payed everything and still can't access them, akso after pressing restore purchase. Cancelled the subscription to retry to buy it but now i can't renew or do anything at all. abyone know what to do? thank you 

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Problem or error

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68

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Jun 30, 2020 0
Adobe Employee ,
Jun 30, 2020

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I've just send you a private not. - Guido/ lr Mobile QE

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Jun 30, 2020 0
New Here ,
Jul 21, 2020

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same issue, my id: zuhair.tahan@gmail.com pleease help

 

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Jul 21, 2020 0
Community Beginner ,
Jul 01, 2020

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Did you fix the problem?? This happens a lot to both android and iPhone users. Happening to me right now. I even tried canceling my subscription through Apple early and then start a entirely new one and still didn't work. I think Adobe might do this on purpose because everytime I do an online chat with Adobe support they try to push buying through them directly. Which at this point I would do but they don't even offer a Lightroom only option. You have to pay $5 more (9.99$) for the Lightroom package. I really respected Adobe yo until now. I have done hours of research and I now know this is entirely on adobes side of things as Apple has sent me documents that the subscription is still active and paid to Adobe. I really hope this stops and the auto-renewal through Apple starts working as it should. They will lose a lot of business if people start catching on to this up-selling scheme 

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Jul 01, 2020 0
Adobe Employee ,
Jul 02, 2020

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Hi Timskor 

Could you please give it a try again. You account should be working now and double check that your iOS Subscription is still active - Guido/ Lr Mobile QE

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Jul 02, 2020 0