Highlighted

Premium not upgrading. How can this be resolved???

New Here ,
Jul 19, 2018

Copy link to clipboard

Copied

Hello I upgraded to Premium Lightroom on mobile and my credit card was charged with the payment but my app on mobile is still basic. How can this be resolved??

Title was edited by: Moderator for future queries

Views

67

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Premium not upgrading. How can this be resolved???

New Here ,
Jul 19, 2018

Copy link to clipboard

Copied

Hello I upgraded to Premium Lightroom on mobile and my credit card was charged with the payment but my app on mobile is still basic. How can this be resolved??

Title was edited by: Moderator for future queries

Views

68

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
greule LATEST
Adobe Employee ,
Jul 19, 2018

Copy link to clipboard

Copied

Could you try a "Restore Purchases" via the Lr Mobile settings, which can be triggered via the top left Lr-icon in albums view and when you then tab on the first account-entry. If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out. Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials.  Hope this helps. - Guido/ Lr Mobile QE

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...